Customer Service Advisor

Description

• Liaise with customers to ensure timely and smooth delivery of orders
• Assist with sales administration and other projects as needed
• Provide tailored quotations and proforma invoices, following up to drive sales
• Deliver exceptional customer service to support strong customer loyalty and repeat business
• Process and manage customer orders, including B2B transactions
• Provide technical product information with support from internal teams and manufacturing partners
• Verify sales order acknowledgements and coordinate with suppliers for accuracy
• Respond promptly and professionally to customer sales enquiries across our product ranges
• Work collaboratively to meet team sales targets and business objectives

Requirements

• Ability to work both independently and as part of a team.
• (e.g., call center, helpdesk).
• A proactive approach to problem-solving and continuous improvement
• Minimum two years in a sales/customer-facing role.
• Excellent communication skills (verbal and written) with a professional telephone manner.
• Strong problem-solving skills and customer-focused mindset.
• Attention to detail and strong organisational skills
• Strong communication skills, with a customer-first attitude
• Experience in sales or customer service, ideally within an ecommerce or B2B environment
• Five GCSEs (or equivalent), including English and Maths.
• Proficiency in Microsoft Office, especially Excel.
• Exceptional organisational and time management skills.
• Team player mindset with the ability to work in a fast-paced environment
• Ability to manage multiple communication channels (phone, email, live chat) effectively
• Strong sales ability with a track record of achieving targets.
• Ability to work under pressure and adapt to a fast-paced environment.

Benefits

• Financial Security: Attractive pension plans and life assurance up to four times your salary.
• Team Culture: Be part of a collaborative, supportive, and inclusive team environment.
• Mentorship: Receive support and guidance from our teams to help you progress in your career.
• Hybrid working
• Health & Wellness Benefits: Discounted gym memberships, eye tests and access to virtual health services.
• Career Growth: Access to career development programs and internal job opportunities for personal and professional advancement.
• Training & Development: Ongoing training to enhance your skills and qualifications in your role.
• Employee Perks: Employee discounts, Cycle to Work Scheme, referral bonuses, and more.

Training + Development

Interview process

Visa Sponsorship

Security clearance