Project Manager - Order Management

Description

• Order validation and effectively manage design changes after the purchase order is received
• Assist and lead continuous improvement initiatives to refine team’s processes, tools, and overall customer experience
• Assist with onboarding Project Manager I and other team members as necessary
• Ensure all submittal documentation is developed and sent to the end user or sales representative in the agreed upon time
• Develop and nurture strong, long-term relationships with G&W Electric’s key customers by managing their complex projects – this includes technically complex designs, critical customer touchpoints, and business volume
• Check approval drawings for accuracy before they are transmitted to the customer
• Lead end-to-end project initiatives to completion, ensuring timely delivery and high-quality project deliverables, hitting milestones, clear documentation, and proactive communication
• Work closely with Sales team to support customer/ order activity
• Develop and adhere to a project schedule while tracking progress, monitoring task completion of other teams, and identify at-risk responsibilities
• Develop project plans including timelines, tasks, milestones, and contingency plans up to and including risk mitigation on agreed upon contracts
• Provide timely and effective communication to internal and external customers - serving point of contact for Sales, Operations, and other internal departments
• Consult with various departments within G&W Electric as appropriate to resolve technical and scheduling issues that arise during order life cycle of the order
• Liaise with Finance Department to ensure timely invoicing and payment where applicable. Request performance bonds through finance
• Maintain customer files, including customer’s specific requirements as defined within the team’s protocol including but not limited to ISO or G&W Work Instruction or procedure

Requirements

• Expert knowledge in the use of Microsoft suite – Word, Excel, etc.
• 5+ Years of Project Management/Customer service Experience
• Documented ability to manage multiple projects at once
• Previous experience within the power industry
• Working knowledge of JD Edwards software
• Show effective and independent project management by identifying at-risk tasks proactively and mitigating or escalating appropriately
• Documented ability to resolve issues independently
• Holds a B.S. Degree within an Engineering, Business discipline or related field
• Technical aptitude required with 5+ years of proven experience in a customer support role (ex: business sales, business development, project management or account management)
• 5+ years of experience working in an operational role within a manufacturing environment
• Strong written and verbal communication skills a must
• Is expected to have or to be working towards completion of PMP certification (project management certification from PMI)

Benefits

• Comprehensive Benefit Package including life insurance, health, dental and paramedical
• Air-conditioned/heated state-of-the-art manufacturing facility
• Generous Quarterly Bonuses with RRSP Program
• Education Tuition Assistance
• Training and Developmental Opportunities
• Fun social events, holiday party, bowling nights.
• Health Care Spending Account
• Job Security
• services (paid by employer)
• Continuous Performance Feedback
• Wellness and Gym Reimbursement Programs

Training + Development

Interview process

Visa Sponsorship

Security clearance