CONCIERGE- Arora Towers

Description

• Main point of contact for our guests throughout their stay, providing outstanding customer service.
• Assist guests with arrands and arranging special requests.
• Sharing your knowledge of the area and suggesting the right places for guests to visit while staying.
• Promptly and courteously addressing inquiries, requests, and concerns of our guests.
• Greet our guests with a warm welcome.
• Work closely with other departments to ensure seamless guest experiences.

Requirements

• Most of all, you will have an approachable, positive, and proactive manner.
• Knowledgeable about the hotel facilities and services.
• 5-star hotel experience in a similar role a real advantage.
• Extensive knowledge of the local area.
• Excellent communication skills and a high standard of written and spoken English.
• A smart and professional appearance.

Benefits

• UK attraction discounts @ Merlin Entertainments.
• Cycle 2 work scheme.
• Wage stream.
• Life assurance scheme.
• Food and beverage discounts.
• Employee assistance programme.
• Uniform offered and dry cleaned.
• Christmas gifts and employee parties.
• Discounted employee friends & family rates at Arora Hotels.
• Long service recognition award.
• Free meals on duty.
• Arora star employee recognition.

Training + Development

Interview process

Visa Sponsorship

Security clearance