General Manager

Description

• Maximise revenue across sales, rentals, hospitality and wellbeing services while maintaining rigorous cost control
• Partner with Sales colleagues to host open days, community events and VIP previews to build local engagement and drive early occupancy
• Embed operating procedures, systems and a shared village filing structure
• Build a strong, motivated team aligned with RVG's purpose, values and operational standards
• Set priorities, monitor performance and drive service excellence across all village functions
• Continuously improves operations and champions innovative thinking
• Ensure all village development contributes to RVG's Planet Positive ambitions
• Lead and support large-scale development, refurbishment or improvement projects
• Influence regional and business-wide strategy as part of the RVG leadership community
• Ensure excellent emergency response capability and high-quality third-party care delivery
• Create an environment where residents feel valued, engaged and empowered to live their best lives
• Manage pre-opening budgets and ensure procurement and supply chain readiness
• Personalise resident move-in plans, refining the process through review and continuous improvement
• Drive continuous improvement, standard work, and high accountability
• Work with the Head of Mobilisation to plan and execute all pre-opening activity to time, quality and compliance standards
• Ensure exceptional hospitality standards and effective use of hospitality systems to maximise and track income
• Recruit, train and onboard the full village team, including Heads of Department
• Manage complex P&L responsibilities including Landlord, Service and Investment budgets
• Lead the delivery of the Village's Asset Business Plan and operational strategy
• Oversee the Wellbeing programme and external memberships, ensuring activities excite, engage and enhance the resident experience
• Maintain Paramount Place as a safe, compliant, best-in-class facility through robust property management planning and preventative maintenance
• Conduct performance reviews, support succession planning and develop team capability through formal and informal learning
• Foster an inclusive culture where everyone feels valued and empowered
• Makes timely, effective decisions and balances multiple stakeholder needs
• Builds strong resident and customer relationships with a service-first mindset

Requirements

• Communicates a compelling vision and inspires others to action
• Significant general operational management experience, ideally within hospitality, residential services, leisure, retirement living or similar multi-service environments
• Demonstrated success in launching or mobilising new sites (desirable)
• 3 6 years' experience at general management level, leading teams, managing budgets and delivering against business strategy
• Understands financial drivers and uses data to guide business decisions

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance