Regional Scheduling Manager

Description

Requirements

• Strong analytical skills with experience in reporting and data-driven decision-making. Proficient in data analysis and real-time resource allocation monitoring to meet operational objectives and customer needs.
• Experience in frontline people management, performance management, coaching, and driving customer experience initiatives.
• Detailed understanding of call centre/service desk technology, systems, and processes.
• Knowledge of property maintenance or field service operations.
• To be considered for this role you need to be within a commutable distance of our Preston office.
• Proven expertise in scheduling and resource management, with leadership experience in multi-disciplinary operational teams. Skilled in creating and implementing efficient scheduling strategies to optimise the deployment of field operatives and resources.
• Familiarity with continuous improvement processes, including managing complaints and driving service enhancements.

Benefits

• Excellent holiday package – 35 days annual leave with the option to buy or sell leave
• Cashback plan for healthcare costs – up to £500 saving per year
• A bonus scheme for all colleagues at 2%
• Extra perks including huge discounts and offers from shops, cinemas and much more.
• Training and development
• Pension with matched contributions up to 7%
• Competitive salary, with a salary review yearly

Training + Development

Interview process

Visa Sponsorship

Security clearance