Coordinator, Cultural and Language Access Services - VID 204030

Description

• Manages projects for translation of documents, forms, informational materials, and other written materials; develops criteria for project requirements and workflow; employs and monitors quality control of translation and integrity of intent from original documents.
• Compiles and tracks feedback provided via the language access feedback form; works with state agencies to address all feedback related to language access
• Compiles agencies’ monthly reports such as the contractor deficiency reports, to identify trends, and advise on solutions and improvements to the provision of language access services through contractors.
• Develops and maintains a statewide database containing resources able to provide translation and interpretation services.
• Provides guidance to staff on translation guidelines, translation ethics, and the role of the interpreter vs translator.
• Participates in and supports statewide outreach initiatives involving sensitive cultural issues and language barriers.
• Responds to public information inquiries on translation and interpretation services.
• Develops best practices guidelines and quality controls for written translation and interpretation services, continuously monitors the results and makes recommendations for process adjustments.
• Manages booking interpretation services for the NYS Office of Language Access meetings and events.
• Assists agencies in building glossaries and style guide to maintain consistent terminology across translated materials, as well as maintenance of translation memories with contractors.
• Maintains a commemoration date calendar and works with various stakeholders to create public-facing multilingual materials commemorating dates relating to language access throughout the year.
• Participates in the development of contracts’ requirements to meet agencies’ needs and any other types of legislation or agreements that apply to interpretation and translation services.
• Updates and expands on existing resources, such as the Person-First and Identity-First Language Glossary, the library of American Sign Language (ASL) interpretation videos, and so on.
• Attends meetings with advocates, legislature, state agencies, and other stakeholders as needed.

Requirements

• Note on telecommuting: Employees are required to apply and obtain approval through management to telecommute according to the agency’s Telecommuting Program Guidelines. Candidate must be able to be supervised remotely and in person.
• Quarterly travel to Albany required; other travel as needed.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance