Resident Manager at Related Management Company in Queens, NY | USD85,000-95,000 | Kablio

Role

Description

preventive maintenance

vendor coordination

kpi tracking

budget oversight

team supervision

incident management

Support concierge and leasing teams in delivering a polished resident experience
Lead vendor communications during after-hours situations
Lead daily huddles, safety meetings, and performance reviews
Coordinate 24/7 coverage for urgent issues and emergencies
Conduct regular walkthroughs to ensure compliance and cleanliness
Represent the site during capital planning, project walkthroughs, and ownership meetings
Review vendor contracts, track performance, and recommend upgrades
Track KPIs, forecast inventory needs, and uphold asset and brand standards
Manage preventive maintenance programs and janitorial schedules
Oversee move-in orientations and follow-up satisfaction surveys
Lead projects that improve building systems, service quality, or team operations
Develop systems to support onboarding, SOPs, and knowledge sharing
Manage site budgets, approve emergency purchases, and monitor ongoing costs.
Work closely with leasing, concierge, and lifestyle teams
Remain calm and solution-focused when responding to floods, outages, and escalated service needs
Oversee all maintenance, repairs, and apartment turnovers
Mentor team members in both technical skills and resident service delivery
Build a team culture based on accountability, service, and professionalism
Ensure contractor compliance with building policies and standards
Resolve escalated service requests with empathy and follow-through
Maintain payroll, scheduling, attendance, and training records
Act as the on-site leader in the absence of the General Manager
Hire, train, coach, and supervise the maintenance and janitorial team
Ensure all work meets safety, code, and quality expectations

Requirements

microsoft office

digital systems

2+ years

high school

leadership

problem-solving

Experience managing budgets, vendor relationships, and compliance
Comfortable using Microsoft Office and digital maintenance systems
Ability to lead calmly during emergencies and deliver consistent results
2+ years of experience supervising maintenance or building operations teams
High school diploma or equivalent required; technical certifications a plus
Strong leadership, time management, and problem-solving skills

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded 1972

Year of founding

The company was established in 1972 by Stephen M. Ross.

$60B Assets

Total Assets

The company manages over $60 billion in assets across its global real estate portfolio.

$45B Pipeline

Data Center Investment

Related Digital has a $45 billion pipeline focused on AI and cloud infrastructure.

Evolved from affordable housing into a full-service global real estate powerhouse.
Manages luxury apartments, commercial space, condos, and affordable units in gateway cities.
Development portfolio includes landmark projects like Hudson Yars in Manhattan and The 78 in Chicago.
Vertically integrated operations oversee site acquisition, construction, design, leasing, sales, and asset management.
Launch of Related Digital marks expansion into data center infrastructure targeting AI and cloud demand.
Operates specialized divisions in residential, commercial, affordable housing, and digital infrastructure.
Known for integrating cultural, wellness, and hospitality elements into urban communities, offering art, fitness, and unique amenities.
Headquartered in New York City with offices and developments across major U.S. cities and select global markets.

Culture + Values

We value collaboration and teamwork.
We believe in fostering a culture of innovation and creativity.
We prioritize integrity and transparency in everything we do.
We are committed to excellence and continuous improvement.
We support a work environment that promotes respect and accountability.
We embrace a results-driven approach to meet our business goals.

Environment + Sustainability

2050

Net Zero Target Year

Committed to achieving net-zero carbon emissions by the year 2050.

Investing in energy-efficient building designs and operations.
Committed to reducing operational carbon footprint through sustainable building materials.
Utilizing renewable energy sources in multiple properties.
Focus on water conservation, waste management, and eco-friendly construction practices.
Achieved a reduction in energy consumption through smart building technologies.

Inclusion & Diversity

Implementing programs aimed at increasing gender and racial diversity at all levels.
Focused on closing the gender pay gap within the organization.
Tracking diversity and inclusion metrics to inform strategic decisions.
Diversity programs include mentorship, leadership development, and career advancement opportunities.

Articles

About Us

Careers

Role

Description

preventive maintenance

vendor coordination

kpi tracking

budget oversight

team supervision

incident management

Support concierge and leasing teams in delivering a polished resident experience
Lead vendor communications during after-hours situations
Lead daily huddles, safety meetings, and performance reviews
Coordinate 24/7 coverage for urgent issues and emergencies
Conduct regular walkthroughs to ensure compliance and cleanliness
Represent the site during capital planning, project walkthroughs, and ownership meetings
Review vendor contracts, track performance, and recommend upgrades
Track KPIs, forecast inventory needs, and uphold asset and brand standards
Manage preventive maintenance programs and janitorial schedules
Oversee move-in orientations and follow-up satisfaction surveys
Lead projects that improve building systems, service quality, or team operations
Develop systems to support onboarding, SOPs, and knowledge sharing
Manage site budgets, approve emergency purchases, and monitor ongoing costs.
Work closely with leasing, concierge, and lifestyle teams
Remain calm and solution-focused when responding to floods, outages, and escalated service needs
Oversee all maintenance, repairs, and apartment turnovers
Mentor team members in both technical skills and resident service delivery
Build a team culture based on accountability, service, and professionalism
Ensure contractor compliance with building policies and standards
Resolve escalated service requests with empathy and follow-through
Maintain payroll, scheduling, attendance, and training records
Act as the on-site leader in the absence of the General Manager
Hire, train, coach, and supervise the maintenance and janitorial team
Ensure all work meets safety, code, and quality expectations

Requirements

microsoft office

digital systems

2+ years

high school

leadership

problem-solving

Experience managing budgets, vendor relationships, and compliance
Comfortable using Microsoft Office and digital maintenance systems
Ability to lead calmly during emergencies and deliver consistent results
2+ years of experience supervising maintenance or building operations teams
High school diploma or equivalent required; technical certifications a plus
Strong leadership, time management, and problem-solving skills

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded 1972

Year of founding

The company was established in 1972 by Stephen M. Ross.

$60B Assets

Total Assets

The company manages over $60 billion in assets across its global real estate portfolio.

$45B Pipeline

Data Center Investment

Related Digital has a $45 billion pipeline focused on AI and cloud infrastructure.

Evolved from affordable housing into a full-service global real estate powerhouse.
Manages luxury apartments, commercial space, condos, and affordable units in gateway cities.
Development portfolio includes landmark projects like Hudson Yars in Manhattan and The 78 in Chicago.
Vertically integrated operations oversee site acquisition, construction, design, leasing, sales, and asset management.
Launch of Related Digital marks expansion into data center infrastructure targeting AI and cloud demand.
Operates specialized divisions in residential, commercial, affordable housing, and digital infrastructure.
Known for integrating cultural, wellness, and hospitality elements into urban communities, offering art, fitness, and unique amenities.
Headquartered in New York City with offices and developments across major U.S. cities and select global markets.

Culture + Values

We value collaboration and teamwork.
We believe in fostering a culture of innovation and creativity.
We prioritize integrity and transparency in everything we do.
We are committed to excellence and continuous improvement.
We support a work environment that promotes respect and accountability.
We embrace a results-driven approach to meet our business goals.

Environment + Sustainability

2050

Net Zero Target Year

Committed to achieving net-zero carbon emissions by the year 2050.

Investing in energy-efficient building designs and operations.
Committed to reducing operational carbon footprint through sustainable building materials.
Utilizing renewable energy sources in multiple properties.
Focus on water conservation, waste management, and eco-friendly construction practices.
Achieved a reduction in energy consumption through smart building technologies.

Inclusion & Diversity

Implementing programs aimed at increasing gender and racial diversity at all levels.
Focused on closing the gender pay gap within the organization.
Tracking diversity and inclusion metrics to inform strategic decisions.
Diversity programs include mentorship, leadership development, and career advancement opportunities.

Articles

About Us

Careers