Residence Concierge

Description

• You will plan daily, weekly, monthly, and quarterly assignments for the Doormen and Lobby and Wellness Hosts.
• You will maintain all written communication between residents and The Lana Residences team in a professional and courteous manner.
• You will oversee, assist and support when necessary, all the Residents, their families and guests in the Lobby Lounge as well as on the Forecourt or on the Amenity level of The Lana Residences
• You will motivate, train, supervise, evaluate and counsel your team of Doormen, Lobby and Wellness Hosts
• You’ll bring your unique personality and passion to the role and the team.
• You will greatly contribute to the processes and activities that create and promote the Dorchester Collection culture, values and bring the Company Philosophy “We Care” to life ensuring our employees and guests receive nothing but the best experience.
• You will oversee the front of house operation of the Residence Lobby.
• You will create real connections and meaningful relationships by utilizing collective intelligence from all sources.
• You will greet residents, their family members and visitors as they arrive/depart, make them feel at home and ensure our residents receive nothing but the best experience.

Requirements

• Previous experience as Residence Concierge / Guest Service Agent is preferred. High level of English and additional languages are an advantage.
• High empathy. Resilient. Guest centricity. Confident. Well spoken. Manage multiple relationships and tasks. Spirit of generosity. Passionate for the brand. Problem solver, quick on their feet. Curious and culturally aware. Proactively seek to connect. Goes above and beyond.
• English is the primary language used in our residences. You can comfortably communicate in this language.

Benefits

• Complimentary stays with breakfast included in our sister Dorchester Collection hotels
• World-class Development Opportunities
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Uniform provided by the Company with complimentary laundry
• Company provided transportation to and from work
• Service Charge
• Shared Company Accommodation
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Residence Concierge you’ll have the opportunity to bring these to life and continue to create our legacy.
• Competitive Salary Package
• Meals on Duty
• Private Medical Insurance
• Flight Allowance every 24 months
• Life Insurance

Training + Development

Interview process

Visa Sponsorship

Security clearance