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SAP Consultant

Employer undisclosedRole managed by a recruiter

Techno‑functional SAP C4C/IS‑U consultant for utilities customer care services.

6d ago

Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)

Contractor

Canada

Remote

Role

What you would be doing

issue resolution

configuration changes

sap is-u

system maintenance

knowledge transfer

process improvements

Document issue resolution, configuration changes, and design enhancements.
Collaborate with partners in the business to determine best options for implementing required changes to existing business processes.
Analyze, complete and sign-off of IS-U Account Management Credit and Collections-related tickets, work requests including change request, and project related deliverables that adhere to CCS Team standards and guidelines.
Liaise with the business and other team members
Performing operational routine sustainment activities and system maintenance with limited supervision.
Provide timely status updates to the team lead on all sustainment activities and issues/concerns.
Provide knowledge transfer, mentoring and coaching to business and team members on SAP IS-U CCS and CRM functionality and issues.
Provide professional guidance based on experience.
Identify and present business process improvements and feasible solution options that are both sustainable, follow industry practices, and standard SAP functionality where possible.
Take ownership of all assigned sustainment activities and delivers them efficiently using budgeted amount of time.
Serve as configuration expert of CCS Credit and Collections processes and liaison to the business community.

What you bring

sap c4c

sap is-u

sap cpi

html/javascript

5+ years

bachelor’s degree

Seeking an experienced Customer Care Service (CCS) SAP Consultant to join our dynamic IT team. The ideal candidate will have a strong blend of technical and functional expertise in SAP Cloud for Customer (C4C), with a focus on tenant replication, eFlow settings, mashup configuration, utilities processes (IS-U), CIC0, and front-office processes. This role requires collaboration with cross-functional teams to design, configure, and implement solutions that enhance customer engagement and streamline business processes in a utilities-focused environment.

Understanding of HTML, JavaScript, or other web technologies for mashup development.
Experience using Solution Manager for change management procedures.
Proficiency with integration tools such as SAP CPI, PI/PO, or similar middleware.
Excellent presentation, facilitation, communication, and stakeholder management skills.
Strong understanding of CIC0 configuration, CRM IS-U data replication, and front-office process optimization in customer service environments.
Certification in SAP C4C or SAP IS-U.
5+ years of experience in Program/Project Management, solution architecture, or as a lead consultant across various industries.
Hands-on configuration experience with SAP IS-U and/or CR&B; and ability to support new and ongoing issues/development in:
Functional and technical knowledge of utilities business processes, IS-U/CR&B data model, and Sales & Distribution (SD).
Experience with ECC 6.0/EHP8, SAP Utilities (IS-U), CRM or CRM Case Management
Experience with processes and customizations related to Customer Service, Meter Reading and Device Management, Rate/Tariff Design and Billing/Invoicing
Experience with Customer Contacts and BPEM
Strong analytical, problem-solving, and business process design skills with sound project management and technical capabilities.
Location: Burnaby, BC preferred but will consider remote for exceptional candidates.
Bachelor’s degree or SAP-relevant certification in Accounting, Computer Science, Information Technology, Commerce, or Business Administration.
Knowledge of SAP S/4HANA, CRM, or other SAP modules.
3+ years of hands-on techno-functional experience with SAP C4C, including configuration, customization, and use of SAP C4C SDK/PDI for custom development.
Usability and personalization
Skilled in configuration, and design of custom reports, interfaces, conversions, enhancements, forms, workflows, and user interfaces.
Experience with processes and customizations related to Financial Accounting – Contract Accounts Receivables and Payable, Collections Management
Prior experience in a consulting role or working with cross-functional
Experience with web self-service functions, telephony/IVR and other customer channels
Demonstrated ability to balance SAP standard solutions with appropriate enhancements to meet business and technology requirements.
7+ years of SAP implementation and support experience, including full lifecycle project implementation, enhancements, production support, and integration with other enterprise applications.
Experience with utilities industry-specific processes (e.g., smart metering, customer billing).
Proven expertise in tenant replication, eFlow settings, mashup configuration, and integration between SAP C4C and SAP IS-U (Utilities).

Benefits