BUSINESS DEVELOPMENT REPRESENTATIVE

Description

• Build and execute a strategic plan to identify, acquire, and nurture plumber referral partners across the assigned territory.
• Gather competitive and market intelligence to support leadership and marketing strategy.
• Maintain and update all partner and opportunity data in Luxor CRM, ensuring accurate records and activity logs.
• Partner with local operations leaders to guarantee high service quality, timely communication, and positive partner experiences.
• Track both activity-based KPIs (calls, meetings, trainings) and outcome-based KPIs (referrals, revenue, retention).
• Set up partners for success with clear referral workflows, response-time expectations, and SLA adherence.
• 90 Days: Maintain full pipeline, deliver consistent referral results, and present territory growth plan.
• Coordinate with operations teams via DASH to ensure fast response times and job progress updates to partners.
• 60 Days: Begin independent outreach, activate initial plumber partners, and achieve first referral conversions.
• Qualify partners by evaluating fit based on service area, responsiveness, and business size.
• Manage an active pipeline of prospective and existing partners in Luxor CRM.
• Provide accurate weekly forecasts of expected referral activity and projected revenue.
• Plan and execute partner events, appreciation campaigns, and seasonal marketing activations.
• Provide partners with regular updates on referral outcomes and satisfaction feedback.
• Conduct regular outreach through calls, site visits, and meetings to educate potential partners about HighGround’s services and referral process.
• Maintain dashboard accuracy and provide monthly performance summaries for leadership review.
• Receive and process inbound referrals through Luxor CRM and ensure immediate job creation in DASH.
• Monitor jobs throughout the lifecycle, ensuring partners receive real-time updates and post-job summaries.

Requirements

• Analytical Thinking – Uses data from Luxor CRM and DASH to evaluate performance trends.
• Communication Excellence – Communicates clearly with both internal teams and external partners.
• Demonstrated ability to manage multiple partnerships simultaneously in fast-paced environments.
• 1–3+ years in business development, outside sales, or partner management.
• Experience in home services, restoration, or plumbing industries is highly preferred.
• Ability to analyze performance metrics and adapt activities to improve outcomes.
• Strong proficiency in CRM systems (Luxor experience ideal) and operational software like DASH.
• Data Integrity: Accuracy of Luxor CRM records and compliance with DASH SLAs.
• 30 Days: Complete onboarding, learn systems (Luxor, DASH), shadow top performers, and start prospect mapping.
• Valid driver’s license, reliable transportation, and ability to travel within assigned territory.
• DASH – Job lifecycle tracking, dispatch coordination, and referral-to-job integration.
• Response Speed: Time from referral receipt to job initiation.
• Partner Retention: Repeat referral rate and partner satisfaction.
• Experience organizing training sessions, workshops, or lunch-and-learns for partner businesses.
• Process Discipline – Maintains CRM data integrity and follows structured engagement playbooks.
• Route planning and virtual meeting software.
• Familiarity with restoration processes, insurance workflows, and TPA networks.
• Excellent communication and presentation skills with a strong relationship-building mindset.

Benefits

• Mileage reimbursement or company vehicle policy depending on territory.
• Opportunities for advancement within the HighGround Brands network.
• Competitive base salary plus performance-based commission/bonuses.
• Standard HighGround benefits package including health, dental, vision, PTO, and 401(k).

Training + Development

Interview process

Visa Sponsorship

Security clearance