Description
ticket management
escalation lead
process improvement
workflow optimization
contractor liaison
stakeholder collaboration
As an Engagement Partner, you will support contractors throughout their assignment lifecycle and serve as a trusted point of contact for their day-to-day needs. You will ensure they receive timely support, clear communication, and a positive overall experience. Reporting to the Contractor Engagement Manager/Team Lead, you’ll play a key role in enhancing our contractor journey.
- Ensure a smooth, professional, and solutions-oriented experience for every contractor.
- Build strong relationships by ensuring contractors feel supported and informed throughout their assignment.
- Implement and share best practices that drive operational efficiency and service excellence.
- Support continuous improvement initiatives across the Operations team.
- Serve as a key liaison between contractors and internal teams.
- Manage the Contractor Engagement ticketing system to promptly address questions, inquiries, and concerns.
- Collaborate with internal teams such as Data Management and Payroll to resolve issues quickly and accurately.
- Lead contractor escalations from start to finish.
- Proactively share updates with contractors, including timesheet reminders, policy changes, and important deadlines.
- Identify opportunities to streamline workflows and enhance the contractor experience.
- Ensure communication is clear, timely, and aligned across the business.
- Balance multiple priorities while maintaining a high level of accuracy and customer service.
- Help develop and execute strategies that support monthly and quarterly operational goals.
- Partner with internal stakeholders to influence process improvements and strengthen the contractor experience.
Requirements
strategic
problem solving
market trends
time management
customer service
leadership
- You have the ability to develop effective strategies to manage and support a team in achieving monthly and quarterly performance goals.
- You are a strong problem solver who can identify innovative solutions to unexpected challenges.
- You have an understanding of current business and market trends, as well as relevant technologies.
- You are highly organized with strong time-management abilities.
- You have strong customer service and escalation management skills.
- You have excellent communication skills and can effectively collaborate with and influence others.
- You have excellent and proven leadership skills.
- You can rapidly learn, adopt, and develop new business processes and best practices.
Benefits
The salary range that the employer in good faith reasonably expects to pay for this position is $42,000 – $47,000 annually, depending on experience and qualifications.
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Our benefits offering includes medical, dental, vision, and retirement benefits.
- Financial Success – We pride ourselves on being a leader in the industry regarding our compensation and total rewards.
- Endless Growth Opportunities – the success of Tundra has been built on internal progression across the organization.
- Rewards and Perks – Competitive health and financial benefits, Associate events, recognition programs, and employee loyalty programs are a few of the perks available at Tundra.
- Continued Professional Development – tailored learning and development courses to support your career growth at Tundra.
Training + Development
Information not given or found
