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Simon Property Group

Representative, Guest Services

Company logo
Simon Property Group
Owns, develops and operates premier shopping malls, outlet centers and mixed‑use retail destinations worldwide.
Provide guest services, sales, and financial handling at the Mall of New Hampshire.
3d ago
Junior (1-3 years)
Full Time
Manchester, NH
Onsite
Company Size
3,000 Employees
Service Specialisms
Specialty leasing
Pop‑ups
Kiosks
In‑line leasing
Turnkey operations
Store design & development
Rapid store development
Logistics & fulfillment
Sector Specialisms
Retail Leasing
Property Management
Marketing and Promotions
Amenities and Customer Services
Digital Initiatives
Sustainability Efforts
Retail
Commercial Real Estate
Role
What you would be doing
cash handling
gift card
financial reconciliation
tourism programs
marketing displays
guest service
  • Implements and follows all cash handling procedures per corporate guidelines for the POS and all Simon income-generating initiatives
  • Serves as “Seller” function of the Simon Gift Card program, and/or other payment products
  • Maintains confidentiality and follows the code of ethics
  • Provides support and assistance to co-workers and to other departments as requested by supervisor; participates in team meetings and efforts to implement the center’s projects and achieve the center’s goals
  • Responsible for representing Simon to guests by providing high quality, efficient, friendly and energetic service
  • Delivers on all Simon Service initiatives and delivers excellent service to guests
  • Responsible for executing on all tourism initiatives (including individual and group tours), VIP Shopper program enrollments and tracking, and other programs unique to specific centers
  • Oversees daily financial management (including responsibility for own deposit and reconciliation) of all initiatives sold at Simon Guest Services including Simon Gift Cards, and other mall programs
  • Responsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, and ensuring that all displayed information is current and relevant
  • Ensure compliance with all policies and procedures pertaining to Simon programs including Simon Gift Cards, Simon Youth Foundation, Blackhawk Retailer Program, Gift with Purchase programs and other initiatives
What you bring
18+
high school
customer service
articulate
standing
flexible
  • Must be at least 18 years of age
  • Ability to spend 100% of his/her time on their feet when providing services to all internal and external guests
  • A high school diploma or equivalent
  • The incumbent must be articulate, outgoing, and present a professional, pleasant, and courteous appearance at all times
  • Ability to work a flexible schedule including weekdays, weeknights, weekends, and holidays
  • Ability to capture additional information from consumers transacting or not transacting at Simon Guest Services (e.g. email or mobile information, charity donations
  • Ability to respond to guest and retailer inquiries and advise on the appropriate resolution
  • 1-2 years of customer service or sales background
  • Ability to effectively perform multiple tasks for up to 5 hours at a time
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Born in 1993
Year of Founding
The company was formed through the merger of two prominent firms in 1993.
250 Properties
Real Estate Portfolio
The company owns and manages a diverse portfolio of nearly 250 properties across multiple regions.
200M sq ft
Managed Space
Over 200 million square feet of commercial space is under the company's management.
S&P 100 Rank
Market Position
As an S&P 100 constituent, the company is recognized as a leading real estate investment trust.
  • Its portfolio spans regional malls, Premium Outlets, The Mills and international joint‑ventures across North America, Europe and Asia.
  • Typical projects include high‑end mall redevelopments, outlet expansions and mixed‑use transformations integrating retail, dining and entertainment.
  • The company led bold acquisitions—like Taubman, J.C. Penney and Forever 21—reshaping the retail landscape and rescuing distressed brands.
  • Specialises in experiential retail, blending shopping with food halls, theaters, EV charging stations and digital amenities.
  • Notably, its international joint ventures power premium outlet centers in Japan, South Korea and Europe, showcasing global reach.
Culture + Values
  • Acting with integrity and fairness.
  • Committed to operational excellence.
  • Valuing collaboration and teamwork.
  • Fostering a culture of innovation and creativity.
  • Respecting and valuing diversity of thought and experience.
  • Dedicated to delivering outstanding customer service.
  • Holding themselves accountable for results.
Environment + Sustainability
By 2030
Net Zero Carbon Emissions Goal
Committed to achieving net zero carbon emissions across operations.
25%
Energy Consumption Reduced
Achieved a 25% reduction in energy consumption since 2015.
75%
Energy-Efficient Lighting
Over 75% of properties use energy-efficient lighting systems.
90%
Water Conservation Practices
Integrated water conservation in over 90% of properties.
  • Committed to LEED certification for new developments and major renovations.
  • Aiming for zero waste at more than 50% of properties.
Inclusion & Diversity
41% Leadership Roles
Women in Leadership
Women hold 41% of senior leadership positions across the organization.
2025 Diversity Goals
Diversity Milestones
Aiming to increase representation of women and minorities in executive roles by 2025.
30% Board Representation
Gender Diversity
Women hold 30% of seats on the Board of Directors.
  • The company regularly measures and reports diversity metrics across all levels of the organization.
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