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Representative, Guest Services
Simon Property Group
Owns, develops and operates premier shopping malls, outlet centers and mixed‑use retail destinations worldwide.
Provide guest services, sales, and financial handling at the Mall of New Hampshire.
3d ago
Junior (1-3 years)
Full Time
Manchester, NH
Onsite
Company Size
3,000 Employees
Service Specialisms
Specialty leasing
Pop‑ups
Kiosks
In‑line leasing
Turnkey operations
Store design & development
Rapid store development
Logistics & fulfillment
Sector Specialisms
Retail Leasing
Property Management
Marketing and Promotions
Amenities and Customer Services
Digital Initiatives
Sustainability Efforts
Retail
Commercial Real Estate
Role
What you would be doing
cash handling
gift card
financial reconciliation
tourism programs
marketing displays
guest service
Implements and follows all cash handling procedures per corporate guidelines for the POS and all Simon income-generating initiatives
Serves as “Seller” function of the Simon Gift Card program, and/or other payment products
Maintains confidentiality and follows the code of ethics
Provides support and assistance to co-workers and to other departments as requested by supervisor; participates in team meetings and efforts to implement the center’s projects and achieve the center’s goals
Responsible for representing Simon to guests by providing high quality, efficient, friendly and energetic service
Delivers on all Simon Service initiatives and delivers excellent service to guests
Responsible for executing on all tourism initiatives (including individual and group tours), VIP Shopper program enrollments and tracking, and other programs unique to specific centers
Oversees daily financial management (including responsibility for own deposit and reconciliation) of all initiatives sold at Simon Guest Services including Simon Gift Cards, and other mall programs
Responsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, and ensuring that all displayed information is current and relevant
Ensure compliance with all policies and procedures pertaining to Simon programs including Simon Gift Cards, Simon Youth Foundation, Blackhawk Retailer Program, Gift with Purchase programs and other initiatives
What you bring
18+
high school
customer service
articulate
standing
flexible
Must be at least 18 years of age
Ability to spend 100% of his/her time on their feet when providing services to all internal and external guests
A high school diploma or equivalent
The incumbent must be articulate, outgoing, and present a professional, pleasant, and courteous appearance at all times
Ability to work a flexible schedule including weekdays, weeknights, weekends, and holidays
Ability to capture additional information from consumers transacting or not transacting at Simon Guest Services (e.g. email or mobile information, charity donations
Ability to respond to guest and retailer inquiries and advise on the appropriate resolution
1-2 years of customer service or sales background
Ability to effectively perform multiple tasks for up to 5 hours at a time
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