Dispatcher - Glacier

Description

• Maintain constant communication with HVAC/Controls technicians in the field via phone, radio, or dispatch software.
• Provide excellent customer service and address customer concerns promptly and professionally.
• Partner with sales and service departments to align job priorities and customer needs.
• Work closely with the inventory and procurement team to ensure technicians have the necessary parts and equipment.
• Handle unexpected issues such as emergency service requests, technician delays, or equipment breakdowns by adjusting schedules and reassigning tasks.
• Update the company’s dispatching software or system with accurate and timely information.
• Communicate with customers to understand their HVAC/Controls issues, schedule appointments, and provide updates on service status.
• Keep detailed records of service calls, customer interactions, job status, and technician assignments.
• Coordinate and schedule HVAC/Controls technicians for service calls, installations, and maintenance tasks.

Requirements

• Strong verbal and written communication skills for effective interaction with customers, technicians, and other team members.
• Excellent organizational and time-management abilities to handle multiple tasks and prioritize effectively.
• 3+ years of previous experience in Dispatching, Service Technician, or Customer Service within field ideally within the HVAC or a similar industry.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance