British strategic outsourcing and energy services firm offering FM, security, cleaning, engineering and energy solutions.
Hold regular shift team meetings on daily and weekly objectives
Identify potential training requirements for existing team in order to ensure any statutory requirements are met and efficient working practices are followed. · To attend and fully participate in training and appraisal activities as required · Bring innovation, build solutions to business challenges and maintain a ‘can-do' attitude · Foster and maintain a positive work environment
Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
Use all work equipment and personal PPE properly and in accordance with training received;
To perform duties of a person authorised to issue permits to work.
Providing customer service and managing complaints
Providing direction and feedback to technicians during shifs
Supporting root cause analysis and CAPAS' for technical activities
To ensure that communications are maintained between the technical supervisors & client relating to the progress of work orders.
Prompt and correct documentation of incidents.
Ensuring all planned, corrective and reactive are completed on time
Ensure compliance with Mitie's information security procedures in all activities;
Participate in work activities, leading by demonstration, and showing them how to do the job effectively where
Daily attendance at the 0900 / 1630 team activity call
Report actual and suspected security incidents;
Proactively identify and report security risks to your manager;
Assigning duties to technicians during shifts
Day to day lead of shift team including conduct, performance and capability. Taking the necessary and
Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
Responsible for the leading the day to day shift teams.
Always follow Group and company policies and procedures;
Assist in training and coaching new employees
Knowledge of working on BMS systems.
Attendance at GSK morning TAP
Leadership skills and ability to make decisions fast
Computer literate – competent in Microsoft Office and ability to work on CAFM systems.
Able to work without direct supervision
Strong problem-solving aptitude
Working well within a team
Able to deal directly with customers in a professional manner and represent the company
Ability to plan\schedule both PPM & Reactive workload.
Effective handover with the other shift lead role
Able to complete & produce RAMs
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
Our promise to our people: a place to work where you can thrive and be your best every day.
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Better places, thriving communities.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking forbnew ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!