Administrative Assistant

Description

• Update notes within homeowner accounts in C3 (Complete Control of Communities) of allconversations/correspondence with homeowner.
• Assist lead Community Manager in monitoring corporate and client delinquency rates andcollections process for account portfolio.
• Participate in Associa training including Associa University webinars, etc.
• Interact with vendors and assist with addressing emergency requests as necessary
• Assist lead Community Manager with ARB (Architectural Review Board) application processingand perform on-site community inspections as necessary.
• Maintain property files and unit files.
• Prepare newsletters, flyers, and other various documents to inform homeowners ofmaintenance service or projects, activities, meetings, etc.
• Assist lead Community Manager with issuing of key fobs, pool passes and processing accesskeys.
• Assist lead Community Manager in preparing homeowner CC&R violation letter andcommunicate results of hearings to homeowners within the time frames set by state statues or governing documents as needed.
• Assist in preparing annual disclosure packages, annual meeting notifications, and annualfinancial statement packages for all homeowners and arrange bulk mailing of same within thetime frames set by state statute or governing documents.
• Assist lead Community Manager with requests for proposals, repair quotes, insurancenotification lists.
• Assist lead Community Manager with update of property fact sheets in C3.
• Assist homeowners with Associa corporate programs (website, portals, etc.) in accordance withlead Community Manager direction, client enrollment, and local office protocol.
• Assist in preparing agendas, update management reports, and compile documents and copiesfor Board meeting packages.
• Field and respond promptly to the majority of homeowner inquiries via phone, e-mail, workorder, letter, and/or in person.
• Assist lead Community Manager with processing new homeowner welcome packets, ifapplicable.

Requirements

• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Time management and time critical prioritization skills.
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of communities/property/real estate and homeowners associations.
• Self-motivated, proactive, detail oriented and a team player.
• 0 -- 3 years of Community Association experience
• Knowledge of conflict resolution techniques at a proficient level.
• Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.
• High School Diploma or GED Required
• Professional customer service skills.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance