Customer Care Manager

Description

• Carry out 14 days meetings with customers to go through any initial snags or issues that arise.
• Carry out pre-quality inspections on properties prior to handovers.
• Liaise with contractors to carry out works or inspect issues.
• Visit and inspect stock plots
• Carry out home demonstrations and handovers with the customer
• Support the team day to day
• Carry out inspections throughout the warranty period regarding any defects or issues that arise.
• Manage the customer care inbox alongside the team to ensure customers are kept up to date and responded to, being the next level of complaint process where necessary

Requirements

• Flexibility to travel across Buckinghamshire, Oxfordshire and some Berkshire sites.
• Excellent communication and customer facing skills
• Excellent report and email writing skills and proficient with IT.
• Previous experience within a Customer Service Manager role in the new homes industry or exposure to management duties in a Senior Coordinator/Relations role.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance