Los Fuegos Supervisor

Description

The Restaurant Supervisor supports the Management team by overseeing department operations and staff performance to ensure guest satisfaction. Responsibilities include directing staff, maintaining standards, and collaborating with other hotel departments.

• Know and comply with departmental policies, service procedures, and standards.
• Maintain and use equipment correctly according to intended purposes.
• Communicate company and department goals and action plans to staff.
• Foster positive relationships with all hotel departments for a team‑oriented atmosphere.
• Coordinate with the Restaurant General Manager and Manager on restaurant matters.
• Ensure the restaurant complies with Faena policies, safety, and environmental regulations.
• Implement and monitor cleaning and equipment service schedules.
• Submit and follow up on work orders for repairs to ensure timely completion.
• Enforce consistent, quality service standards.
• Apply policies and procedures fairly and equitably.
• Review operations and recommend enhancements to the Restaurant Manager.
• Assist with implementing new policies, SOPs, and Faena initiatives.
• Be present on the floor to support staff and interact with guests.
• Enforce cost‑control procedures, monitoring waste and breakage.
• Maintain the reservation system and ensure hosts follow seating guidelines.
• Address guest complaints promptly and professionally.
• Conduct monthly equipment inventories in accordance with company policy.
• Operate within established budgetary guidelines.
• Review food and beverage costs and consumptions against financial targets.
• Record revenues and expenses accurately and document budget variances.
• Monitor revenue reports for accuracy.
• Submit budget requests to the Restaurant Manager in a timely manner.
• Work a varied schedule that may include early mornings, evenings, nights, and weekends.

Requirements

• Achieve satisfactory guest satisfaction ratings on a consistent basis.

Benefits

The FAENA Culture blends the warmth and traditions of the South with authentic, attentive hospitality and world‑class amenities. Acting as a catalyst for ideas, the brand creates carefully curated spaces and delivers excellence in service to delight sophisticated guests.

Training + Development

Interview process

Visa Sponsorship

Security clearance