Resident Services Coordinator

Description

• Partner with the Health & Wellness Director to create and update resident service plans for residents and to identify and proactively respond to changes in condition and service needs
• Ensures compliance with all Federal, State, and local regulations, as well as community policies and procedures
• Handle accounts payable, vendor setup, invoice entry and coding, and coordinate approvals and escalations with corporate AP and Executive Directors.
• Play a leadership role in creating and maintaining resident profiles to establish an understanding of their histories, preferences, and hobbies, and incorporate them into daily interactions and activities
• Participates in and attends all in-service training as scheduled
• Maintain continuous and proactive communications with residents’ family members to promote open dialogue and timely sharing of important information; serve as the first point of contact for residents’ and family questions and concerns
• Implement and monitor safety protocols
• Develop, monitor, and adjust work schedules for the team to ensure adequate staffing to meet service standards and regulatory requirements; ensure appropriate resources to deliver outstanding resident care while effectively managing salary expenses
• Understands resident’s rights and ensures a safe, respectful environment
• Provide direct day-to-day oversight of resident care and ensure service plans are followed
• Maintain accounts receivable and billing process.
• Oversees resident care team members to include hiring, training, and onboarding
• Implement and monitor adherence to policies and procedures and external regulatory requirements; address issues quickly to ensure consistent compliance
• Complete month end-close and billing tasks

Requirements

• FSA (Commuter/Parking)
• Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with the ability to learn new applications
• While performing the duties of this job, the associate is often required to stand, walk, sit, use fine and gross motor skills, reach with hands and arms, balance, stoop, kneel, crouch, talk, hear, and smell.
• Prior experience and knowledge of caring for people with Alzheimer’s or other related dementias required
• An individual in this position will be required to lift or carry weight in up to 50 lbs. Intermittent physical activity includes lifting and supporting residents. The associate must use proper body mechanics.
• Degree in a related field (health care, social services, therapeutic recreation) preferred
• Must have current First Aid and CPR certification as required by State

Benefits

• 401(k) Retirement with Company Match
• Other Compensation Programs:
• Ancillary Benefits: Life Insurance/AD&D, Short Term Disability and Long-Term disability
• Health Insurance: Medical/Rx, Dental, and Vision
• Tuition Reimbursement
• Resident Referral Bonus
• Basic Life & Accidental Death & Dismemberment (AD&D) Insurance
• Employee Referral Bonus
• Paid Time Off (PTO) and Holidays
• Employee Assistance Program (EAP)

Training + Development

Interview process

Visa Sponsorship

Security clearance