Contact Centre Customer Service Representative

Description

• Demonstrate the value of the ATCO brand and services at every customer interaction.
• Handle incoming customer calls and online enquiries, providing exceptional customer service at every interaction.
• Deliver critical metrics and targets relating to responsiveness, quality, and customer excellence.
• Maintain effective workplace relationships with the team and leaders to ensure positive customer outcomes.
• Own customer queries, deliver a first call resolution and highlight potential repeat call drivers.

Requirements

• Strong analytical and problem-solving skills with the ability to fault find.
• A passion for customer service coupled with excellent communication skills, both written and verbal
• You have a proven track record to work autonomously and as part of a team with proven time management skills to effectively deliver multiple priorities.
• Fully proficient in Microsoft Office 365 applications including Word, Excel, Outlook & Adobe
• Ability to multi-task in a busy environment
• Own and drive self-development with a can-do attitude.
• Accurate data entry skills

Benefits

• Access to ATCO's Employee Assistance Program
• Access to corporate discounts, including health insurance, banking and fitness clubs.
• Access to additional purchased leave
• Employee Share Purchase Plan
• Novated Lease and Car Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance