A diversified company specializing in energy, utilities, and infrastructure solutions.
Provide phone and online customer service handling faults, emergencies, and inquiries.
2 days ago ago
Junior (1-3 years)
Full Time
Hammond Park, Western Australia, Australia
Hybrid
Company Size
7,000 Employees
Service Specialisms
Modular Construction
Design
Manufacturing
Installation
Workforce Accommodation
Site Offices & Amenities Hire
Energy Infrastructure
Gas Distribution
Sector Specialisms
Energy Infrastructure
Renewable Energy
Gas Distribution
Natural Gas Delivery
Electricity Generation
Energy Storage
Clean Fuels
Hydrogen Fuel Development
Role
Description
brand advocacy
customer service
metrics delivery
team collaboration
call resolution
Demonstrate the value of the ATCO brand and services at every customer interaction.
Handle incoming customer calls and online enquiries, providing exceptional customer service at every interaction.
Deliver critical metrics and targets relating to responsiveness, quality, and customer excellence.
Maintain effective workplace relationships with the team and leaders to ensure positive customer outcomes.
Own customer queries, deliver a first call resolution and highlight potential repeat call drivers.
Requirements
microsoft office
adobe
data entry
analytical
problem solving
customer service
Strong analytical and problem-solving skills with the ability to fault find.
A passion for customer service coupled with excellent communication skills, both written and verbal
You have a proven track record to work autonomously and as part of a team with proven time management skills to effectively deliver multiple priorities.
Fully proficient in Microsoft Office 365 applications including Word, Excel, Outlook & Adobe
Ability to multi-task in a busy environment
Own and drive self-development with a can-do attitude.
Accurate data entry skills
Benefits
Access to ATCO's Employee Assistance Program
Access to corporate discounts, including health insurance, banking and fitness clubs.
Access to additional purchased leave
Employee Share Purchase Plan
Novated Lease and Car Benefits
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1947
Year Established
The company has a long-standing history dating back to 1947.
Specializes in energy generation, distribution, and infrastructure development, serving various sectors.
Known for managing large-scale projects, including building and operating energy networks and utility infrastructures.
Provides modular buildings, remote accommodations, and workforce housing for industries in need.
Established itself as a key player in both urban and rural infrastructure development.
Known for innovation in sustainable energy solutions, focusing on gas, solar, and battery technologies.
Involved in high-profile projects across Australia, delivering utilities to challenging environments.
Culture + Values
We deliver results through our people, customer focus, and operational excellence.
We are committed to safety, integrity, and sustainability in everything we do.
We respect each individual and value diversity of thought and experience.
We foster an inclusive and collaborative culture that empowers employees.
We are dedicated to continuous improvement, innovation, and personal growth.
Environment + Sustainability
2050 net zero
Emissions Target
Aiming to eliminate all operational emissions by 2050 through sustainable initiatives.
Working towards reducing the environmental footprint through sustainable energy solutions.
Investing in renewable energy projects, including solar and wind power initiatives.
Implementing measures to improve energy efficiency and reduce waste.
Prioritizing the use of sustainable materials and practices in infrastructure development.
Inclusion & Diversity
Committed to building a diverse and inclusive workforce, ensuring equal opportunities for all.
Supports initiatives that foster gender equality in the workplace.
Tracks and reports gender diversity, aiming for increased female representation in leadership roles.
Has set clear goals for improving diversity, including expanding talent pipelines for underrepresented groups.