Business Process Expert at Avangrid in United Kingdom, Glasgow | From GBP44,695 | Kablio

Role

Description

stakeholder mgmt

problem solving

kpi management

team leadership

process improvement

Stakeholder Management: Support Head of BPO in efforts to manage business stakeholders. Manages working relationship with key business from other areas (Customer Service, Regulation, Sales, COE, etc. Deputise for the Operations Manager as required
Strategic Problem Solver: Tackle challenges head-on with a strategic approach. Collaborate with internal teams to maintain a robust and error-free back office environment.
Quality Management: Definition and implementation of KPI to monitor the processes and improve the customer service. This includes the KPI set up to BPO providers
BPO Team Leader: Direct a team of BPO specialists in addressing and resolving process-related exceptions. Your leadership will ensure smooth and efficient back office operations.
Process Improvement Pioneer: Analyse existing back-office processes to identify and implement enhancements. Lead initiatives that streamline operations and elevate our SMART Energy solutions business.

Requirements

power bi

python

sql

sap

leadership

communication

Communication Savvy: Articulate complex back office issues and solutions to both technical and non-technical stakeholders. Your communication skills are essential for cross-departmental synergy.
Operational Analysis: With a background in business administration, operations management, or a related field, you’re equipped to dissect and refine complex processes.
Experience in Operations processes management
Leadership Excellence: Your experience in leading teams, especially in a BPO setting, empowers you to drive results and foster a collaborative work environment.
Innovative Mindset: Bring a fresh perspective to our back office operations. Your innovative thinking will contribute to the continuous improvement of our gas business processes.
Issue Analysis Expert: Scrutinise our systems to pinpoint weaknesses and develop solutions. Your analytical skills will be key in fortifying our back office infrastructure.
Proficient in Power BI, Python & SQL as well as SAP & MS Office
Experience in stakeholder engagement
Data Analytics Expertise: Leverage your knowledge of large-scale data analysis technologies such as SQL and programming languages like Python to extract insights, optimise processes, and support data-driven decision-making.

Benefits

Life Assurance (4x salary)
Access to Savesmart financial wellbeing support
Cycle to Work scheme and Public Transport Season Ticket Loans
Electric Vehicle Schemes – to help you transition to green/clean driving
Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more
36 days annual leave
Holiday Purchase – perfect your work/life balance with extra annual leave
Share Schemes
Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
Technology Vouchers – save more and spread the cost of your technology purchases

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

company will support necessary immigration requirements for non‑citizen applicants.

Security clearance

Information not given or found

Company

Overview

47 Billion

Assets Under Management

Total value of company assets across all operations.

3.3M+ Customers

Electric & Gas Users

Over 3.3 million customers served across New York and New England.

10.0 GW

Power Generation Capacity

Combined electricity output from owned and operated facilities.

Born in 2015 from a merger with UIL Holdings, creating a national powerhouse from regional utilities.
Headquartered in Orange, Connecticut, with operations in 24 U.S. states.
Its utilities arm manages eight electric and natural gas systems.
Projects include onshore wind, solar, biomass, thermal plants, and grid upgrades.
Fully acquired by Iberdrola in late 2024, enhancing investment potential.
Key ventures include the nation's largest offshore wind project and the Maine Power upgrade.
Combines local legacy with large-scale clean energy ambition.

Culture + Values

Sustainable: We seek to be a model of inspiration for creating economic, social and environmental value in our communities and we act positively to affect local development, generate employment, and give back to the community.
Agile: We act efficiently and with passion to drive innovation and continuous improvement at both the local and global level.
Collaborative: We work together toward a common purpose and mutual benefit while valuing each other and our differences.

Environment + Sustainability

By 2030

Carbon Neutrality Target

The company aims to achieve carbon neutrality for Scopes 1 and 2.

9.3 GW

Emissions-Free Capacity

Installed capacity in wind and solar energy.

10 GW

Energy Goal

Target to generate 10 GW of emissions-free energy capacity by 2025.

70%

Emissions Reduction Goal

Aim to reduce emissions intensity by 70% by 2030 compared to 2015 levels.

One of the country’s cleanest utilities.
Compliance Leader Verification certification by Ethisphere Institute for third consecutive term.

Inclusion & Diversity

2024

Forbes Recognition

Recognized as one of Forbes America’s Best Employers for Diversity in the 2024 ranking.

300M Spend

Supplier Diversity Goal

Aim to increase spend with certified diverse suppliers to $300 million by 2025, up from $195 million in 2022.

DEI strategy focus areas: increasing diverse representation (especially in leadership), promoting equitable growth opportunities, establishing pathways for community and connection.

Articles

Careers at Avangrid

Sustainability

Innovation and Technology

Projects

Role

Description

stakeholder mgmt

problem solving

kpi management

team leadership

process improvement

Stakeholder Management: Support Head of BPO in efforts to manage business stakeholders. Manages working relationship with key business from other areas (Customer Service, Regulation, Sales, COE, etc. Deputise for the Operations Manager as required
Strategic Problem Solver: Tackle challenges head-on with a strategic approach. Collaborate with internal teams to maintain a robust and error-free back office environment.
Quality Management: Definition and implementation of KPI to monitor the processes and improve the customer service. This includes the KPI set up to BPO providers
BPO Team Leader: Direct a team of BPO specialists in addressing and resolving process-related exceptions. Your leadership will ensure smooth and efficient back office operations.
Process Improvement Pioneer: Analyse existing back-office processes to identify and implement enhancements. Lead initiatives that streamline operations and elevate our SMART Energy solutions business.

Requirements

power bi

python

sql

sap

leadership

communication

Communication Savvy: Articulate complex back office issues and solutions to both technical and non-technical stakeholders. Your communication skills are essential for cross-departmental synergy.
Operational Analysis: With a background in business administration, operations management, or a related field, you’re equipped to dissect and refine complex processes.
Experience in Operations processes management
Leadership Excellence: Your experience in leading teams, especially in a BPO setting, empowers you to drive results and foster a collaborative work environment.
Innovative Mindset: Bring a fresh perspective to our back office operations. Your innovative thinking will contribute to the continuous improvement of our gas business processes.
Issue Analysis Expert: Scrutinise our systems to pinpoint weaknesses and develop solutions. Your analytical skills will be key in fortifying our back office infrastructure.
Proficient in Power BI, Python & SQL as well as SAP & MS Office
Experience in stakeholder engagement
Data Analytics Expertise: Leverage your knowledge of large-scale data analysis technologies such as SQL and programming languages like Python to extract insights, optimise processes, and support data-driven decision-making.

Benefits

Life Assurance (4x salary)
Access to Savesmart financial wellbeing support
Cycle to Work scheme and Public Transport Season Ticket Loans
Electric Vehicle Schemes – to help you transition to green/clean driving
Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more
36 days annual leave
Holiday Purchase – perfect your work/life balance with extra annual leave
Share Schemes
Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
Technology Vouchers – save more and spread the cost of your technology purchases

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

company will support necessary immigration requirements for non‑citizen applicants.

Security clearance

Information not given or found

Company

Overview

47 Billion

Assets Under Management

Total value of company assets across all operations.

3.3M+ Customers

Electric & Gas Users

Over 3.3 million customers served across New York and New England.

10.0 GW

Power Generation Capacity

Combined electricity output from owned and operated facilities.

Born in 2015 from a merger with UIL Holdings, creating a national powerhouse from regional utilities.
Headquartered in Orange, Connecticut, with operations in 24 U.S. states.
Its utilities arm manages eight electric and natural gas systems.
Projects include onshore wind, solar, biomass, thermal plants, and grid upgrades.
Fully acquired by Iberdrola in late 2024, enhancing investment potential.
Key ventures include the nation's largest offshore wind project and the Maine Power upgrade.
Combines local legacy with large-scale clean energy ambition.

Culture + Values

Sustainable: We seek to be a model of inspiration for creating economic, social and environmental value in our communities and we act positively to affect local development, generate employment, and give back to the community.
Agile: We act efficiently and with passion to drive innovation and continuous improvement at both the local and global level.
Collaborative: We work together toward a common purpose and mutual benefit while valuing each other and our differences.

Environment + Sustainability

By 2030

Carbon Neutrality Target

The company aims to achieve carbon neutrality for Scopes 1 and 2.

9.3 GW

Emissions-Free Capacity

Installed capacity in wind and solar energy.

10 GW

Energy Goal

Target to generate 10 GW of emissions-free energy capacity by 2025.

70%

Emissions Reduction Goal

Aim to reduce emissions intensity by 70% by 2030 compared to 2015 levels.

One of the country’s cleanest utilities.
Compliance Leader Verification certification by Ethisphere Institute for third consecutive term.

Inclusion & Diversity

2024

Forbes Recognition

Recognized as one of Forbes America’s Best Employers for Diversity in the 2024 ranking.

300M Spend

Supplier Diversity Goal

Aim to increase spend with certified diverse suppliers to $300 million by 2025, up from $195 million in 2022.

DEI strategy focus areas: increasing diverse representation (especially in leadership), promoting equitable growth opportunities, establishing pathways for community and connection.

Articles

Careers at Avangrid

Sustainability

Innovation and Technology

Projects