Guest Service Executive (Islandwide)

Description

The Front Desk Associate will deliver courteous and efficient service, promptly answer telephone calls within three rings, and be knowledgeable about room types, rates, and availability to maximize up‑selling opportunities. They will take ownership of guest issues, resolve complaints per procedures, and document glitches as needed, while ensuring guest room security and adhering to emergency and fire protocols, including promoting safe‑deposit box use. Additionally, they will be familiar with hotel facilities, local attractions, and events, providing accurate information and maintaining professional communication with all hotel staff.

• Provide courteous and efficient service, fulfilling guest requests
• Answer telephone calls promptly within three rings
• Take ownership of problems and handle guest complaints according to procedures
• Report issues to supervisor and write glitch reports when necessary
• Ensure guest room security and follow emergency and fire procedures; promote safe‑deposit box use
• Maintain professional communication and effective workflow with all hotel personnel

Requirements

Candidates must hold at least a diploma in hospitality and be willing to work rotating shifts. A positive attitude, outgoing personality, strong public‑relations skills, and prior hospitality experience are required; familiarity with Opera or similar property‑management systems is a plus.

• Know all room types, rates, and availability; up‑sell when possible
• Be familiar with hotel facilities, city attractions, and events; give accurate information
• Minimum diploma in hospitality
• Able to perform rotating shifts
• Positive attitude, outgoing personality, and strong public‑relations skills
• Previous hospitality experience; Opera knowledge advantageous

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance