Be responsible for delivering excellent customer service to customers in line with company guidelines
Support the Site Manager, in ensuring that the on-site Construction team is fully resourced and well-directed, with clear guidelines to their own job responsibilities, and are provided with full support in achieving these, in terms of communication, training and development, and the organisation of the site’s workload and resources
Support the Site Manager in coordinating trades, direct labour and materials to meet the production programme
Work in conjunction with the Sales Team, ensure that regular Sales/Build meetings are attended, all Sales/Build procedures are adhered to, and inspections of all show homes are carried out
Accept responsibility for such duties and responsibilities as the Site Manager may determine; in particular, as and when required, deputise for the Site Manager
Requirements
construction
health & safety
nvq
chartered
customer service
prioritisation
In depth knowledge of all aspects of the construction trade and the relevant legislative requirements e.g. Health and Safety, NHBC requirements and Building Regulations
Good knowledge, understanding and experience of dealing with all issues relating to Customer Service
A member of the Chartered Institute of Builders and/or qualified to NVQ level in Construction Management or a time served tradesman with considerable experience of the full range of construction trades
Experience of working within established build programs
Ability to prioritise tasks to meet changing business needs
Benefits
Competitive Bonus Scheme
Competitive Salary
Choice of Flexible Benefits
26 days’ holiday (increase by 1 day for every 3 years’ continuous service up to 29 days)
Enhanced Family Friendly Policies
Private Medical Cover - Single Cover
Company Car or Cash Allowance
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
A major UK homebuilder, known for its residential developments and large-scale projects.
Founded through the merger of two leading construction firms, creating a legacy of quality housing.
Specializes in building homes across urban and suburban landscapes, from starter homes to luxury properties.
Projects range from traditional housing developments to mixed-use urban regeneration, with a focus on sustainability.
Has contributed significantly to UK housing supply, building thousands of homes annually.
Notable work includes the development of new communities and transformation of neglected areas into thriving neighborhoods.
Operates with a commitment to quality, innovation, and integrating modern technologies into construction processes.
Culture + Values
We are committed to quality, safety, and innovation.
We aim to deliver the highest standards in everything we do.
We foster a culture of collaboration, respect, and trust.
We encourage continuous learning and development.
We hold ourselves accountable to our customers and communities.
We embrace change and seek innovative solutions.
We operate with integrity and honesty in all our dealings.
Environment + Sustainability
2040
Net Zero Target
Aim to achieve zero carbon emissions by 2040.
Committed to reducing carbon emissions across all operations.
Focus on energy efficiency and sustainable building practices in every home.
Homes built with high standards of energy performance to reduce environmental impact.
Pledged to reduce water consumption in operations.
Set ambitious goals to reduce construction waste and improve recycling rates.
Invest in renewable energy solutions for construction processes.
Inclusion & Diversity
30%
Gender Balance in Senior Roles
A significant portion of leadership positions are held by women.
Aim for gender balance across all levels of the business.
Implement strategies for inclusive recruitment and development.
Track gender diversity at each stage of the hiring process.