Customer Service Representative II at Overhead Door Corporation in Salt Lake City, UT | Kablio

Role

Description

account management

inventory control

order tracking

shipment monitoring

technical support

warranty processing

Manage medium to large residential dealer accounts (80K a year and up)
May need to assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention.
Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.
Monitor completion of daily customer LTL shipments including UPS but not limited to.
Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.
Find solutions to customer requests for information concerning order tracking, order expediting and product availability for residential commercial, rolling steel and parts.
Perform order entry at both sales invoicing level and request for products from supply plants.
Provide technical assistance for dealers.
Assists architects as required.
Process all necessary paperwork for the daily operation of the sales center as required including dealing with all warranty issues and follow through to resolution.

Requirements

math

ms word

excel

customer service

communication

problem solving

Willingness to learn product and processes.
Math skills required.
Detail oriented and have the ability to find solutions to problems
3-5 years Customer Service experience, door industry preferred
Working knowledge of PC’s and related software including MS Word, Excel, Access, Lotus Notes, etc.
Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded 1921

Year of Establishment

Established in 1921 by C.G. Johnson, who pioneered garage door innovation.

25+ Facilities

Production Network

Operates over 25 production facilities across the US and UK.

450+ Distributors

Global Reach

Maintains a network of over 450 distributors worldwide.

$1B - $5B Revenue

Financial Scale

Generates annual revenue between $1 billion and $5 billion.

Invented the upward-acting garage door and first electric opener by 1926, setting a high bar for innovation.
Produces solutions from residential garage doors to commercial sectional, rolling shutter, high-speed, fire-rated, and dock doors, tailored to sectors like manufacturing and logistics.
Operates five divisions (Access Systems, Genie openers, TODCO transport doors, Horton pedestrian systems, and Canadian Creative Door Services), spanning home to heavy-duty access needs.
Typical projects include equipping docks for warehouses, securing storefronts, automating hospital entrances, outfitting transportation fleets, and high-performance industrial installations.
Markets proprietary smart-home compatible opener systems like Genie’s Aladdin Connect and invented the first automatic sliding pedestrian door in 1954.

Culture + Values

Our People are our greatest strength! We recognize our People’s achievements and their contributions to our collective success. We support their well-being and are committed to their continued development to ensure a strong, sustainable future.
We take the very best care of our Customers! We work relentlessly to understand our customers’ needs and do our very best to help them succeed for our mutual benefit.
We strive to always Do What’s Right! We act with integrity and transparency to instill the highest level of trust.
We aspire to Be Extraordinary today, while building an even better future! We go beyond expectations in our quality of work, ownership of outcomes, and effort to achieve winning results.

Environment + Sustainability

60.75% Recycled Material

Steel Products Sustainability

Steel products are composed of a significant portion of recycled materials,made up of post-consumer and post-industrial components.

20–25% Recycled Content

Glass in Doors

Glass used in doors includes a substantial proportion of recycled materials, contributing to resource conservation.

R-17.5 Thermal Efficiency

Highest in the Industry

Thermacore® doors provide exceptional thermal performance,leading the market in energy efficiency.

100% Recycled Wood Fiber

EcoBuilt Panels

EcoBuilt™ panels are crafted from 100% recycled wood fiber and are SCS-Certified for sustainability.

Rigid polyurethane foam insulation contains no CFCs, HCFCs or VOCs.

Inclusion & Diversity

We value diversity;

Cultural commitment to inclusion

The company's culture actively supports diversity, reflects it in its communities, and acknowledges the demand for it from an increasingly diverse customer base.

Articles

Products

Careers

Company

Overview

Founded 1921

Year of Establishment

Established in 1921 by C.G. Johnson, who pioneered garage door innovation.

25+ Facilities

Production Network

Operates over 25 production facilities across the US and UK.

450+ Distributors

Global Reach

Maintains a network of over 450 distributors worldwide.

$1B - $5B Revenue

Financial Scale

Generates annual revenue between $1 billion and $5 billion.

Invented the upward-acting garage door and first electric opener by 1926, setting a high bar for innovation.
Produces solutions from residential garage doors to commercial sectional, rolling shutter, high-speed, fire-rated, and dock doors, tailored to sectors like manufacturing and logistics.
Operates five divisions (Access Systems, Genie openers, TODCO transport doors, Horton pedestrian systems, and Canadian Creative Door Services), spanning home to heavy-duty access needs.
Typical projects include equipping docks for warehouses, securing storefronts, automating hospital entrances, outfitting transportation fleets, and high-performance industrial installations.
Markets proprietary smart-home compatible opener systems like Genie’s Aladdin Connect and invented the first automatic sliding pedestrian door in 1954.

Culture + Values

Our People are our greatest strength! We recognize our People’s achievements and their contributions to our collective success. We support their well-being and are committed to their continued development to ensure a strong, sustainable future.
We take the very best care of our Customers! We work relentlessly to understand our customers’ needs and do our very best to help them succeed for our mutual benefit.
We strive to always Do What’s Right! We act with integrity and transparency to instill the highest level of trust.
We aspire to Be Extraordinary today, while building an even better future! We go beyond expectations in our quality of work, ownership of outcomes, and effort to achieve winning results.

Environment + Sustainability

60.75% Recycled Material

Steel Products Sustainability

Steel products are composed of a significant portion of recycled materials,made up of post-consumer and post-industrial components.

20–25% Recycled Content

Glass in Doors

Glass used in doors includes a substantial proportion of recycled materials, contributing to resource conservation.

R-17.5 Thermal Efficiency

Highest in the Industry

Thermacore® doors provide exceptional thermal performance,leading the market in energy efficiency.

100% Recycled Wood Fiber

EcoBuilt Panels

EcoBuilt™ panels are crafted from 100% recycled wood fiber and are SCS-Certified for sustainability.

Rigid polyurethane foam insulation contains no CFCs, HCFCs or VOCs.

Inclusion & Diversity

We value diversity;

Cultural commitment to inclusion

The company's culture actively supports diversity, reflects it in its communities, and acknowledges the demand for it from an increasingly diverse customer base.

Articles

Products

Careers