Customer Success Manager

Description

• Managing delivery in terms of overall satisfaction and profitability throughout the group
• Ensure Customer Satisfaction: Drive high levels of customer satisfaction through the effective application of RIB's technical solutions and your management expertise.
• Support Global Initiatives: Contribute to delivering on key global initiatives as defined by the global customer success lead in driving global best practice in presales and customer success.
• Stakeholder engagement - including workshops, meetings and formal agreements on project and delivery requirements.
• Reporting and monitoring the success of delivery and impact to our customers through success metrics
• Conducting status reviews and 360 reviews with both team members and clients
• Collaborate with Key Stakeholders: Work closely with prestigious regional customers, internal RIB product groups, and regional leadership teams.
• Support Regional Strategy: Assist the Customer Success Excellence Director in executing RIB's growth strategy and future initiatives within the region.
• Business strategy planning as required throughout the region

Requirements

• 5+ years’ experience managing a team of 5-10 staff members.
• Bachelor’s Degree in IT or Construction or Industry Experience
• Continuous improvement and staying abreast of core industry trends and software trends
• 7+ years’ experience in Software Implementation Projects.
• Strong customer facilitation skills and ability to utilise design thinking and requirement gathering skills
• Highly motivated, exceptional work ethic, possessing a positive attitude & well-developed time management skills.
• exceptional, professional communication skills, both written & verbal.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance