Senior Field Service Engineer - Energy

• Participate partner product training programs and be certified to service them.
• Investigate, respond to and generate reports on field incidents involving Trina batteries.
• Conduct field activities under the Long-Term Service Agreement LTSA of each site. This includes preventive maintenance, corrective maintenance, firmware upgrades, mechanical upgrades and engineering modification.
• Document site visits and product analysis to enable continuous improvement of troubleshooting procedures, product installations, and product robustness.
• Enter and maintain cases assigned until completion.
• Work independently and as a team to provide maximum customer experience and technical support to Energy Storage customers.
• Actively engage in field dispatches as needed by key customers.
• Lead the execution of system commissioning.
• Partner with other teams to ensure delivery of exceptional customer service, as needed.
• Conduct basic and advanced log analysis on batteries and inverters.
• Actively engage in technical discussions with inverter and EMS partners to troubleshoot.

This is a remote position, with travel to job sites in the surrounding area. Candidates must be located in the NY, MA, CT, or RI region. Standard working hours are Monday through Friday, from 8:00am to 5:00pm or 9:00am to 6:00pm Local Time. Regular evening or early morning (outside normal working hours) may be required, for example to coordinate with our global headquarters based in China, or with customers in another timezone. Visa sponsorship is not available.

Trina Storage offers unmatched supply chain strength, deep technical expertise, and a commitment to long-term partnership. Whether it’s launching next-gen products, entering new markets, or helping customers navigate complex interconnection and tariff environments, our team is driving innovation where it matters most.

The Sr Field Service Engineer will travel to various job sites to commission systems, complete maintenance work, troubleshoot malfunctioning equipment, warranty service, and ensure energy storage systems are working to their full capacity. The ideal candidate will have previous experience in Industrial Maintenance. Energy storage experience is beneficial but not required.

• Strong customer service skills, able to communicate and present professionally and effectively.
• Experience as a technician or engineer is required.
• Must have prior solar/energy industry experience or similar.
• 5+ years’ work experience in field service role or equivalent.
• College or technical degree desired but not required.
• Proven track record of completing tasks with minimum supervision.
• 50% - 75% local region travel (with occasional to other regions).

If you are excited about being a part of this working environment and think your professional skills and personal qualities match the job requirements, we look forward to receiving your job application. Successful applicants must be authorized to work in the USA without sponsorship. Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, education, skills, and experience. Additional discretionary incentive may be available. Full-time employees are eligible for PTO, medical, dental and vision coverage, 401(k) plan and flexible spending accounts, subject to plan terms.