Digital Experience Partner

Overview

Support and enhance digital & AV tech for Lendlease sites, providing 1st/2nd level help

Key Responsibilities

• it support
• ticket management
• knowledge base
• av support
• dx implementation
• stakeholder management

Tasks

-IT ownership and support for all the ICT requirements of a number of assigned sites/centres. -Ensure timely and appropriate communication of information required to make effective use of our technology solutions. -Provide one on one customer coaching around pre-developed How-to and knowledge base articles. -Proactively coach people one on one on pre-defined How-to guides and knowledge base articles to reduce tickets being entered for repeat requests or problems. -Log all walk up requests and incidents with correct details, categorisation and resolutions in the ITSM system. -Plan and action through to resolution each ticket assigned or collected from the Information Technology Service Management (ITSM) queue. -Maintain a strong physical presence at the corporate office and sites to support and enhance our customers’ technology experience. -Contribute to the creation of training content, presentations, quick reference guides and videos -Regularly update Site information in the ITSM system. -Ensure compliance with all company policies and standards. -Identify gaps in Knowledge Base articles and draft knowledge base articles for review. -Manage the technology requirements for business critical Lendlease events held in the UK. -Embrace an ethos of passion for customer and quality, collaborating with IT Service Desk, Operations, Cloud and Product Teams to provide seamless service that delivers value for our customers. -Complete site setup decommissions, or relocation activities as assigned by your manager in an accurate and timely fashion. -Collaborate with the IT Service Desk, Operations, Cloud and Product Teams in the provision of DX Services and the diagnosis and remediation of all provided to Lendlease staff with escalations or requests for assistance. -Manage successful implementation of technology projects within the region in collaboration with the broader DX team (both in Europe and internationally) and other teams within Digital. -Identify where “How To” and Knowledge Base articles are missing and then draft articles to address the gaps, for review by Manager -Undertake tasks as directed by Digital Workplace Services Manager. -Provide 1st and 2nd level support, including implementation, management and usage of Digital Experience (DX) and Audio-Visual (AV) technologies on both primary and remote Lendlease sites. -Source and deliver existing learning content to support product adoption -Remotely and Face to Face provide Level 1 & 2 technical support. -Building strong trusted relationships with key stakeholders such as site managers, Corporate Real Estate, executives and EA’s. -Undertake Site Setup activities (Moves, Adds or Changes). Assist in creating a working environment for Lendlease employees where ambition to learn and digital ability are recognised, encouraged and rewarded. Work with Lendlease teams to understand how they are utilising IT collaboration and productivity resources, such as Microsoft 365 stack and to assist in the development of tools and methods to drive efficiencies within those teams. -Achieve set monthly Service Level Objectives (SLO) targets to ensure DX Service level targets are met or exceeded. -Provide Audio-Visual support for Audio-Visual equipment and meeting rooms.

Requirements

• it support
• communication
• service excellence
• training
• problem solving
• attention detail

What You Bring

-Ownership of IT support for UK sites. -Excellent communications skills (verbal and written) – ability to communicate credibly to both technical people and business people, up to senior executive level -Service excellence and continuous improvement mindset -Experience with training material preparation and delivery -Structured problem solver, contributes to improvements -Growth mindset, seeks development and clarity -Thrives on co-creation and knowledge sharing -Strong attention to detail and organisation

People Also Searched For

Benefits

-Enhanced parental leave -Industry leading pension scheme -25 days annual leave with the option to buy or sell additional days -Life assurance -Training will be advertised and delivered through a combination of; event style activities, digital platforms and face-to-face training -Escalation of tickets where required to support the business. -Wellbeing leave -24/7 confidential Employee assistance program -Private medical health benefit and dental plan options -Discounted gym membership to over 2,500 gym’s nation wide

About Lendlease

-Evolved into a global leader in property and infrastructure. -Focus on creating high-quality, sustainable projects that transform communities. -Iconic projects include large-scale urban developments, mixed-use precincts, and major infrastructure works. -Strong track record in managing complex developments, including residential, commercial, and public sector projects. -Diverse portfolio includes transportation hubs, health facilities, and major urban regeneration efforts. -Delivered major projects such as Barangaroo in Sydney, Victoria Harbour in Melbourne, and the Marina Bay Sands in Singapore. -Known for its collaborative approach, working closely with clients, architects, and communities to create lasting impact. -Focus on long-term value, continuing to innovate and expand into new markets and sectors around the globe.

Sector Specialisms