Team Leader (GPR) -Stockport - Talent Bank

Description

• Deliver Outstanding Customer Service: Coordinate all customer service activities, especially during disruptions, to meet company specifications and passenger charter requirements.
• Train Despatch: Assist with the correct and safe method of train despatch, preventing avoidable delays.
• Ensure Safety and Efficiency: Monitor station platform procedures and conduct safety/security checks, inspections, and audits to maintain a secure environment.
• Support the Station Manager: Manage day-to-day human resource issues, contractors, and premises, ensuring all work is carried out to specified standards.

Requirements

Benefits

• Privilege Travel card (75% off other train operators fares for leisure travel)
• 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
• 10 free journeys on other First Group Train Operators
• Free travel on Avanti West Coast for you/spouse/partner/dependents
• Final salary pension

Training + Development

Interview process

Visa Sponsorship

Security clearance