Description

In this role you will work closely with internal teams to ensure smooth in‑life smart operations, managing workflow, maintaining high‑quality output and supporting people development. You will collaborate with Field Operations and installation partners to resolve connectivity issues, prioritise site interventions and address technical problems efficiently. Interaction with technical metering, smart delivery, Billing and Settlements, Customer Services, Complaints, Regulatory and Compliance teams will be essential to optimise portfolio performance, ensure accurate smart reads and deliver a consistent customer experience.

Requirements

The ideal candidate will be skilled in organising, motivating and developing teams, with a proven track record in performance management, creative problem‑solving and a strong commitment to continuous improvement. You will report to our Metering Operations Manager Monica Murray. So Energy was created in 2015, now serving 300,000 customers with over 450 Energists, and we are on a net‑zero journey in partnership with ESB. We pride ourselves on a values‑driven culture built on Clear, Honest, Ambitious, Inquisitive, Caring and Sustainable principles.

• Strong experience and detailed knowledge of smart metering, including end‑to‑end operation, connectivity performance, issue diagnostics and industry processes.
• Proven ability to manage and coordinate workflow within a team, delivering high‑quality outputs in fast‑paced or high‑pressure environments.
• Demonstrated capability in performance management, coaching and developing people to achieve strong individual and team results.
• Excellent verbal communication skills, confident in one‑to‑one conversations and presenting to internal and external stakeholders.
• Robust problem‑solving skills, able to identify root causes, drive solutions and contribute to continuous process improvement.
• Strong analytical and detail‑focused mindset, capable of interpreting data and making informed decisions.
• Ability to work effectively across teams and build productive relationships at all organisational levels.
• Ability to influence and support change, especially in transformation or operational improvement programmes.
• Proven experience managing external stakeholders, including monitoring performance of third‑party partners or suppliers.

Benefits

Our priority is to match the right person to the right role, and we never want salary to be a barrier to applying. Regardless of your current pay, we’ll ask about your salary expectations during the application process, and our Talent Team will have an open, honest conversation during the talent call to understand your skills and explore our salary options. If you have questions around salary, please feel free to ask us! The role is based in Chiswick, London or Manchester with a hybrid model of two days per week in the office, and we are unable to offer sponsorship for this position.

We offer a range of benefits, including hybrid working under team‑specific Smart Working Charters, personalised learning and development budgets with L&D buddies, and educational sponsorships such as Code First Girls. Employees receive up to a 10 % performance bonus, annual salary reviews, and we are a living‑wage provider. Time‑off benefits include your birthday off, three So Giving Days, and enhanced family leave. Health and wellbeing support features Unmind coaching, free eye tests, flu vaccinations, Perkbox access and a menopause policy.

• Hybrid working with team‑specific Smart Working Charters.
• Personalised learning and development budgets with L&D buddies.
• Educational sponsorships such as Code First Girls.
• Up to 10 % performance bonus and annual salary reviews.
• Living‑wage commitment.
• Birthday off, three So Giving Days and enhanced family leave.
• Wellbeing support via Unmind coaching, free eye tests, flu vaccinations and Perkbox.
• Menopause policy and additional wellbeing benefits.
• Affinity groups, bi‑annual Value Awards and monthly social events.

Training + Development

Interview process

Visa Sponsorship

Security clearance