Guest Experience - Officer

Description

• Convert walk-in bookings, promote other Ingenia Holidays destinations, and upsell suitable products while following reservation policies and capturing guest details.
• Maintain high standards of presentation, follow sales and service procedures, and work towards achieving customer satisfaction goals like Net Promoter Score (NPS).
• Coordinate and deliver engaging holiday activities within budget, maintain a safe and tidy environment, and encourage guest participation.
• Welcome guests warmly, provide information about the park/resort, local area, amenities, and activities, ensuring a smooth check-in and check-out experience.
• Support caretaking duties as needed, including site cleanliness, after-hours guest assistance, and monitoring compliance with site rules

Requirements

• You have a current automatic driver’s license
• You have a valid Working with Children Check
• You have experience in hospitality or tourism, or you're enthusiastic about building your skills in a guest-focused role.
• You work collaboratively with others, communicate with empathy, and bring a strong eye for detail to everything you do.
• You're confident using Microsoft Office and booking systems like Newbook, or you're eager to learn and grow in a tech-enabled environment.

Benefits

• Employee referral, employee of the month, and employee of the year rewards
• Flexible work schedules to suit your lifestyle
• Background checks
• Retailer discounts
• Quick phone chat and interview with your future manager
• Staff discounts on Ingenia Holiday Parks, with savings that can go beyond 50%

Training + Development

Interview process

Visa Sponsorship

Security clearance