Aircraft Spare-Parts Customer Representative

Act as the primary on-site liaison between the company and the customer, ensuring efficient material flow, delivery performance, and coordination between internal teams and the customer's operations.

• Monitor and manage shipments, order statuses, and inventory levels in real time.
• Proactively work with the Aircraft Manufacturer Material Account Representative to identify and resolve supply chain disruptions or delays.
• Build a material management cockpit to prioritize Customer needs.
• Participate in customer operational meetings and escalate issues internally when needed.
• Serve as the main point of contact for all material-related topics: deliveries, returns, repairs, and logistics issues.
• Support continuous improvement initiatives to enhance delivery performance and customer satisfaction.
• Provide training or guidance to customer teams on relevant planification management.
• Coordinate customer needs with financial viability and operational feasibility.

• Customer-oriented mindset: responsive, diplomatic, and solution-focused.
• Supply chain & logistics expertise: inventory management, lead times, delivery tracking.
• Analytical thinking: KPI tracking, root cause analysis.
• Autonomy & reliability: able to manage tasks in a high-demand environment.
• ERP/CRM proficiency (SAP, AMASIS, Quantum, etc.).
• Strategic analytical thinking: ability to interpret operational data and translate insights into impactful decisions.
• Financial awareness: understanding of cost structures, budgeting, and value-driven logistics.
• Strong communication skills: able to represent the company professionally.
• Experience in Logistics, Supply Chain, Aerospace Engineering, or MRO related field.
• Aerospace industry knowledge (PBH program, MRO, spare parts, AOG handling).