Process Operational Excellence Specialist

Description

The GSO Operational Excellence Specialist (OES) is a proactive and innovative professional responsible for capturing, standardizing, and scaling best practices across GSO projects. Partnering with project leaders and senior executives, this role develops frameworks, tools, and training that enhance project execution, increase productivity, and drive consistency.

• Coach and support project leaders in embedding best practices into daily operations.
• Evaluate existing processes to improve efficiency, standardization, and effectiveness.
• Define and track metrics to measure the impact of operational excellence initiatives.
• Support project leadership with coordination, project controls, and execution where needed.
• Develop and deliver training materials, workshops, and communication to ensure adoption of new processes and tools.
• Partner with GSO leaders (VPs and Sr. Directors) to identify, document, and standardize best practices, processes, and tools.
• Lead the development and maintenance of a central repository for GSO best practices and lessons learned.
• Provide insight and recommendations based on observations of high-performing teams.
• Collect, analyze, and prioritize lessons learned (positive and constructive) from project teams.

Requirements

The OES Specialist will balance billable project support with operational excellence initiatives, including process improvement, lessons learned capture, and knowledge management. Success in this role requires strong facilitation, documentation, and change management skills to ensure new practices are embedded and sustained across the organization.

• Proven ability to manage multiple complex tasks and deliver against deadlines.
• Intermediate to advanced proficiency with MS Office applications, including Visio.
• Lean, Six Sigma, or other process improvement certification.
• Exceptional time management, organizational, and problem-solving skills.
• Familiarity with project management tools and methodologies.
• Prior involvement in continuous improvement and lessons-learned programs.
• Strong communication skills, both written and verbal, with ability to influence and build consensus.
• Bachelor’s degree or equivalent experience.
• 5+ years of demonstrated success in professional services business operations or A/E/C project management, coordination, or leadership.
• Proficiency with project controls or enterprise project management software.
• Proven experience in process documentation, procedure writing, and/or knowledge management.
• Experience facilitating workshops, training sessions, or organizational change initiatives.

Benefits

CRB offers a complete and competitive benefit package designed to meet individual and family needs.

Project Support (Billable Work)

Training + Development

Interview process

Visa Sponsorship

Security clearance