Customer Service Operator
Knauf Australia
Handle admin tasks, phone/email/face‑to‑face customer service & warehouse duties.
7 days ago ago
Junior (1-3 years)
Full Time
Geebung, Queensland, Australia
Onsite
Company Size
96 Employees
Service Specialisms
People / HR and Communication
Customer and Technical Service
Audit, Legal or Procurement
Commercial Excellence, Digital or Product Management
Sustainability, HSE & CI
Finance and Controlling
Corporate Strategy
R&D
Sector Specialisms
Residential
Commercial
Industrial
Buildings
Infrastructure
Energy
Water Resources
Heavy Civil
Role
What you would be doing
customer service
data entry
order picking
inventory count
complaint reporting
- Dealing with Customers face-to-face, via email & over the phone
- Administration duties including data entry and email management
- Picking & Packing customer orders
- Assist with stock take / inventory counts process to ensure accurate inventory records are maintained
- Record and report any customer complaints to the Trade Stores Manager regarding product and / or service via Knauf's complaint and customer procedures
What you bring
microsoft office
sap
forklift licence
police check
administration
manual handling
- Prior experience in an administration or supervisor role
- Successful completion of pre-employment medical
- Experience using Microsoft Office is essential
- Ability to work from the Geebung site full time (Mon-Fri – 6am-3pm)
- Strong administration experience
- Valid forklift licence or willingness to obtain
- Experience using SAP would be highly regarded
- Valid Police Check
- Ability to undertake manual handling
- Full and Unrestricted Australian working rights - We do not offer visa sponsorship
- 14 weeks Parental Leave (primary carer)
- Free onsite parking
- Yearly Pay Review
- Access to discounts on Health Insurance, Gym Memberships, Qantas lounge, Novated leasing and trade discounts
- Competitive hourly rate + super
- Career Development and Training opportunities
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- no visa sponsorship; must have full unrestricted australian working rights.
- valid police check required.
- successful completion of pre‑employment medical required.
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Company
Overview
90-Year Legacy
Global Company Roots
The company is rooted in a long history of innovation and expertise, spanning nearly a century.
A$495 Million
Annual Revenue
The company generates significant revenue, driving construction projects across healthcare, education, and residential sectors.
- Brings German-engineered drywall and ceiling systems to Australia.
- Operates local manufacturing plants in Sydney and Melbourne, offering plasterboard, steel framing, and acoustic ceiling products.
- Hallmark solutions include water-resistant boards, acoustic ceilings, facial systems, addressing complex design and performance challenges.
- Works on projects such as QUT campus and Melbourne retirement village interiors, demonstrating adaptive, system-based construction.
- Offers TecASSIST™, providing free technical advice and BIM/Revit support to architects and installers.
- Introduces STRATOPANEL®, integrating air-purifying CleanEO tech for healthier, aesthetic indoor spaces.
- Customer Centricity: We are focused on understanding and meeting the needs of our customers.
- Innovation: We continuously innovate to improve products and services.
- Sustainability: We aim to operate sustainably and responsibly in everything we do.
- Integrity: We uphold the highest standards of honesty and transparency.
- Excellence: We strive for excellence in every task and activity.
Net-zero by 2050
Carbon emissions goal
Aiming to achieve net-zero carbon emissions across all operations.
Goals by 2025
Sustainability targets
Setting specific, measurable objectives to reduce environmental impact.
- Focuses on reducing energy consumption, waste, and CO2 emissions across all operations.
- Promotes the use of sustainable building materials and practices in construction.
- Implemented energy-efficient manufacturing processes and invested in renewable energy sources.
2025 Target
Female Leadership Goal
Aims to increase female representation in leadership roles by a specific year, reflecting a commitment to gender diversity.
- Committed to fostering an inclusive and diverse workplace.
- Focus on creating equal opportunities for all employees, regardless of gender, race, or background.
- Strategic priority on gender balance in the workforce with initiatives to support women's career progression.
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