Water Customer Technician
United Utilities
Resolve water network customer issues, manage appointments, leak detection, and service restoration.
24 days ago ago
£38,462 - £38,462
Junior (1-3 years), Entry-level
Full Time
Winsford, England, United Kingdom
Field
Company Size
6,035 Employees
Service Specialisms
Engineering
Consulting
Design
Technical Services
Project Management
Sector Specialisms
Water
Energy
Infrastructure
Utilities
Industrial
Residential
Commercial
Buildings
Role
What you would be doing
leak detection
valve operations
standpipe setup
risk assessment
logger installation
sampling
- Raise further work as appropriate e.g. NMA, Meter Services, others
- Locate stop taps and private services
- Update mobile device
- Identifying and locate leaks on customer service pipes
- Undertake customer disconnection, shut offs and supply restoration
- Arrange for domestic disconnections
- Investigate and validate domestic customer consequential damage claims
- Set up, operate and remove standpipes
- Carry out network risk assessments
- Manage the resolution of leaks on customer service pipe including liaison with the NMA
- Complete red lining activities
- Provide incident and event support
- Install/remove loggers in support of resolving customer pressure and flow issues
- Undertake Non Regulatory sampling activities
- Ensure PPE and company vehicles are maintained in line with H&S policy
- Take samples chlorine residual and phosphate to prove potential leaks
- Identifying and locating leaks that are customer generated on UU apparatus
- Responsible for ensuring Customer appointments are attended and issues resolved
- Undertake network valve operations
- Investigate insurance claims
- Liaison with internal and external stakeholders
What you bring
negotiation
customer service
driving licence
water networks
it packages
gcse c
- Effective influencing and negotiation skills
- Excellent customer service focus and be able to resolve customer issues
- A valid UK Driving Licence
- Knowledge and experience in the operation of water networks and leakage detection and repair techniques
- A good level of competency in the use of relevant IT packages
- GCSE grade C or above, City and Guilds, or ability to demonstrate technical and customer skills
- Excellent communication and interpersonal skills
- Ability to work alone as well as effectively as part of a team
- EVolve Car Scheme
- MORE Choices flexible benefits
- Deals and discounts
- Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
- Wealth at Work courses
- A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
- A comprehensive healthcare plan through our company-funded scheme
- Salary Finance
- A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
- MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
- This role entails some weekend working
- Enhanced parental leave schemes
- Employee Assistance Plan
- Mental health first aiders
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
Founded 1995
Year Established
Resulting from the merger of North West Water and NORWEB.
7+ Million People
Population Served
Provides essential water and sewage services across the region.
£1.9B Revenue
Annual Revenue
Demonstrates strong financial health and operational efficiency.
30+ Facilities
Renewable Energy Plants
Generating power from sewage sludge, contributing to sustainability goals.
- It operates across North West England, supplying drinking water and treating sewage.
- The company manages vast infrastructure, including thousands of kilometers of pipelines and nearly 600 treatment works.
- Typical projects include reservoir management, leak detection, and wastewater upgrades.
- Specializing in water and wastewater services, infrastructure upkeep, and renewable energy generation.
- We put people first.
- We care about the environment.
- We work together, share knowledge and support each other.
- We are committed to making things better for everyone.
- We act with integrity and are accountable for our actions.
- We deliver what we promise.
50% by 2025
Carbon Emission Reduction
Aims to reduce carbon emissions by 50% by 2025 as part of broader sustainability goals.
15% by 2025
Water Leakage Reduction
Committed to reducing water leakage by 15% by 2025 to improve water resource efficiency.
£1.6B over 5 years
Environmental Investment
Investing £1.6 billion in environmental improvements over five years to support sustainability initiatives.
90% Sustainably Sourced
Sustainable Supply Chain
Ensuring 90% of materials are sourced sustainably to promote ethical and environmental practices.
- Restoring habitats across the region with a focus on biodiversity.
40% Women
Senior Leadership Gender Balance
Target for women representation in senior leadership roles by 2030.
50% Women
Entry-Level Gender Mix
Target for women representation in entry-level roles.
12% Minority
Board Members from Ethnic Minorities
Representation of ethnic minority backgrounds among board members.
- Launching mentoring programs for women and underrepresented groups.
- Active participation in industry diversity initiatives.
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