Office Manager

Description

As a Branch Office Manager, you’ll be at the center of a team dedicated to excellence. This role goes beyond administration—it’s about leading operations, fostering collaboration, and ensuring that every detail contributes to a seamless customer and employee experience.

• Oversee daily administrative operations including payroll, purchasing, and scheduling to keep the branch running smoothly
• Serve as a connector between departments, ensuring clear communication and collaboration
• Promote a positive, team‑oriented culture that inspires employees to deliver their best work
• Support recruiting, onboarding, and HR functions to build and nurture a talented workforce
• Manage the branch’s physical environment, creating a welcoming space for employees and customers alike
• Manage AR, AP, refunds and financing
• Manage fleet facilities and technology
• Act as a customer satisfaction representative ensuring timely resolutions for customers and the community
• Participate in and coordinate community and company events
• Provide leadership and development to the office administrator and direct reports fostering growth of others
• Facilitate training and development of the trade administration team

Requirements

We’re seeking a Branch Office Manager who sees the bigger picture, balances daily operations, assists with projects such as mergers and acquisitions, and supports long‑term growth goals while staying true to Heritage’s values.

• Proven leadership experience with the ability to motivate and guide a team
• Strong organizational skills with attention to detail and accuracy
• Excellent communication abilities to engage effectively with staff, customers, and leadership
• Creative problem‑solving skills to navigate challenges with confidence and resourcefulness
• Self‑starter attitude with a bias for action
• Experience in accounting and use of the Microsoft suite

Benefits

• Competitive pay and benefits designed to support your well‑being
• Supportive, family‑oriented workplace where contributions are valued
• Professional growth opportunities to advance your career in home services
• Chance to uphold a trusted legacy of excellence in Worcester and beyond

Training + Development

Interview process

Visa Sponsorship

Security clearance