Construction Management and Engineering Technicians
Human Capital Development
Sector Specialisms
Information Systems Security
Information Assurance
Computer Network Defense
Network Engineering
Systems Administration
IT Customer Support
Communications Security
Physical Security
Role
Description
vms processing
background checks
visitor badging
parking passes
event support
data confidentiality
Follow all guidance provided by FPS pertaining to large events and ceremonies specific to the St. Elizabeths campus.
Conduct secondary inquiries into immigration databases through the National Law Enforcement Telecommunications System (NLETS), The International Criminal Police Organization (INTERPOL) and render approval or denial of Campus visit requests based upon potential visitors' criminal history in accordance with established policies.
For visitors that are not issued a Common Access Card (CAC) or Personal Identity Verification (PIV) card, ensure the visitor's identification is an authentic government issued identification card, per issued guidelines, to include the Real ID Act.
Issue parking passes that are approved in either VMS or by the Office of the Chief Readiness Support Officer (OCRSO).
Research criminal history by reviewing court case information relating to arrests, history, and dispositions.
Work effectively with other branches and divisions within the organization to accomplish tasks.
Assist with managing the visitor management portion of upper campus construction projects.
Coordinate directly with FPS technical representatives to ensure requests are processed in a manner that meets Agency operational needs, address non-routine visitor requests, and/or alert Security offices to any visitor emergency needs that affect the life or safety of others or present a threat to the government facility or property.
Provide briefings on behalf of FPS to visitors, advising of procedures, policies, and addendums pertinent to approved campus access.
Answer telephones and electronic emails as they pertain to Visitor Management duties.
Provide support for yearly events. St. Elizabeths holds between 150 to 200 events per year.
Support Stakeholders and FPS for coordination of Visitor Management aspects of large events and ceremonies on the St. Elizabeths campus.
Process all visitor to allow access to work site location in line with established policies and procedures by using the Visitor Management System (VMS) and other Information Technology systems provided. The VMS is a workflow-based program that facilitates the submission of visit requests by authorized campus employees. The VMS also allows for the processing and approval of the requests by Visitor Management personnel.
Attend reoccurring construction meetings relating to upcoming projects, events, personnel changes, and scheduling.
Conduct background checks using the National Crime Information Center (NCIC) database.
Ensure the visitor is located with the Visitor Management System (VMS) prior to assigning the visitor a visitor badge.
Adjudicate results by using established policies and procedures as they pertain to visitor access control requests.
Provide assistance, as needed, with special projects.
Maintain confidentiality and Personal Identification Information (PII). Information in accordance with the Privacy Act of 1974 and DHS policies and procedures.
Requirements
microsoft office
ncic/nlets
visitor management
3+ years
communication
customer service
Ability to walk to/from gates within the St. Elizabeth campus in different weather conditions.
Ability to communicate effectively, both orally and in writing in English.
Proficiency in Microsoft Office 2010 or higher to include Word, Access, Excel, PowerPoint.
Experience should include reviewing and approving visit requests to facilities requiring controlled access in accordance with organizational policies.
Demonstrate extensive communication skills that encompass empathy, problem solving, and customer service skills.
Ability to conduct detailed research and analysis of technical data.
Ability to read and interpret management policy, regulations, and directives.
A minimum of three (3) years of experience in visitor management in private, public or federal facilities that require controlled access processes.
Ability to work effectively with a group or independently, in a past paced work environment.
Ability to remain alert and focused throughout the shift.
Experience with NCIC/NLETS is highly desired.
Successful candidates must have customer service experience.
Benefits
National Security Programs
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
conduct background checks using the national crime information center (ncic) database.
perform secondary inquiries through nlets and interpol for immigration and criminal history.
research court case information and adjudicate visitor access based on established policies.
Company
Overview
$6.3M contract
DHS FLETC support award
Secured a five-year federal contract to support training and leadership programs for the Department of Homeland Security.
Founded in 2009, began as a veteran-led firm combining military insight with agile support services.
Registered as a service-disabled veteran-owned small business with Delaware incorporation and CAGE code for government contracting.
Delivers national security programs, administrative/program management, and mission/warfighter support across CONUS and OCONUS.
Over the past decade, secured multi-million-dollar contracts.
Typical projects include information assurance, network defense, logistics, training development, and theater security cooperation.
Expanded into international program support and energy-focused organizational development.
Maintains small-business agility with big-agency impact.
Culture + Values
Customer-First Mindset
Commitment to Excellence
Continuous Learning & Growth
Innovation & Creativity
Collaboration & Teamwork
Integrity & Transparency
Environment + Sustainability
2030 Target
Net Zero Commitment
The company aims to achieve zero net greenhouse gas emissions by 2030, marking a significant step toward climate action.
Prioritizing energy-efficient technologies and practices
Reducing carbon footprint through renewable energy usage
Implementing sustainable supply chain practices
Focused on waste reduction and recycling initiatives
Tracking and reporting progress annually
Inclusion & Diversity
45% Female Representation
Gender Parity in Leadership Roles
The leadership team includes 45% female representation, ensuring balanced perspectives and diverse decision-making.
Workforce diversity initiatives focused on creating an inclusive environment
Regular diversity training and awareness programs
Tracking progress and setting annual diversity targets