Relationship Manager
Solarsquare Energy
Manage customer success lifecycle, driving onboarding, support, renewals and team leadership.
10 days ago ago
Expert & Leadership (13+ years)
Full Time
Pune, Maharashtra, India
Office Full-Time
Company Size
1,100 Employees
Service Specialisms
Solar Energy Solutions
Installation
Project Management
Design
Sector Specialisms
Residential
Commercial
Housing Society
Rooftop Solar
Renewable Energy
Solar Energy
Energy
Infrastructure
Role
What you would be doing
- Ensure adherence to defined TAT (Turnaround Time) and NPS (Net Promoter Score) targets.
- Build and lead a world-class Customer Success team by recruiting, training, mentoring, and managing high-performing individuals.
- Measure and track team effectiveness using key performance metrics and operational goals.
- Serve as the primary point of contact for customers during project execution.
- Capture and analyze customer insights to drive process improvements.
- Foster long-term relationships to enhance trust, satisfaction, and advocacy.
- Drive innovation in customer engagement and service delivery.
- Oversee accurate documentation of project status, net metering, compliance closure, and final handovers.
- Collaborate with cross-functional teams (Sales, Operations, Marketing, Design, and Legal) to ensure a unified and consistent customer experience.
- Provide regular updates on project progress, timelines, and post-installation support.
- Handle customer complaints, queries, and escalations with empathy and urgency, ensuring swift and satisfactory resolution.
- Proactively manage and resolve customer escalations in coordination with internal teams.
- Drive Customer Success outcomes including increased renewals, reduced churn, higher product adoption, and improved customer health scores.
- Collect customer feedback and ensure proper closure of all deliverables.
- Share regular, constructive feedback with internal stakeholders to improve collaboration and outcomes.
- Promote adherence to SOPs and best practices across the Customer Success function.
- Align with Customer Delight and Sales teams to drive retention, renewals, and up-sells based on customer feedback and usage insights.
- Conduct post-installation quality checks (remotely or on-site) to ensure SolarSquare’s quality standards are met.
- Identify and address pain points during the design, installation, or documentation stages.
- Manage core Customer Success activities such as onboarding, training, support, account management, service delivery, up-sells, and advocacy.
- Map and optimize the end-to-end customer journey by developing targeted interventions, driving engagement, analyzing data, and improving the overall experience.
- Support initiatives to improve customer satisfaction (NPS), reduce cancellations, and increase referrals.
What you bringBenefits
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
20k homes served
Homes served
Over 20,000 homes across more than 20 Indian cities, equipped with storm-resistant solar systems.
$40M Series B
Funding round
Secured a Series B raise of $40 million in December 2024, driving significant revenue growth.
- Offers end-to-end solar services for homeowners, including design, permits, financing, installation, and maintenance.
- Engineered WindPro Mount™ systems to withstand extreme weather conditions.
- Specializes in on-grid and off-grid rooftop solar solutions, integrating loan options and pre-engineered mounting systems.
- Key investors include Lightspeed, Lightrock, Elevation Capital, Lowercarbon, Rainmatter, and Gruhas Proptech.
- We are passionate about making solar energy accessible to all.
- Customer-centricity drives everything we do.
- We focus on operational excellence and innovation.
- We prioritize teamwork and collaboration.
- We value honesty, integrity, and transparency.
- We are committed to creating a workplace that fosters growth and development.
Net Zero by 2040
Carbon Neutrality Goal
Aiming to achieve carbon neutrality by 2040 through sustainable initiatives.
1M+ Tons CO2 Saved
Emissions Reduction Impact
Over 1 million tons of CO2 emissions reduced through solar installations.
- Provide affordable and sustainable solar energy solutions that reduce carbon footprints.
- Technology designed to minimize energy waste and maximize efficiency.
30% Women
Gender Diversity
A commitment to gender balance in the workforce through inclusive hiring practices.
- Focus on fostering an inclusive workplace.
- Actively recruit and support diverse talent across all levels of the organization.
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