Inside Sales & Service Representative

Description

• Work with the Profit Center Manager to establish revenue and margin targets.
• Meet or exceed the sales targets established by your Manager.
• Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, and follow up to ensure resolution and customer satisfaction.
• Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, and customer contact files, and to analyze customer data.
• Successfully complete required safety and compliance training programs as assigned.
• Generate sales leads that develop into new customers.
• Support Counter and Outside Sales activities and all Profit Center activities as part of our Profit Center team.
• Build influential relationships and trust with customers and vendors through open and interactive communication.
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.
• Assist customers who pick up their order at our Profit Center.
• Identify opportunities for value-added services and articulate our solutions.
• Accurately process Sales Orders and Bids generated through telephone sales transactions.
• Find innovative ways to grow sales with existing customers and become their trusted advisor.

Requirements

• Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and ask for the order and close the sale.
• Knowledge of products sold in the Profit Center preferred.
• Demonstrate outstanding customer service, telephone/verbal communication, and generous listening skills.
• Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell.
• Read, write, speak, and understand English.
• 1 year of experience in customer service or inside sales; contractor sales preferred.
• Be able to learn to operate warehouse material-handling equipment.
• Be able to build positive working relationships and inspire teamwork with co-workers.
• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
• Be able to learn and operate the computer related systems used to process orders.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance