Technical Estimator and Project Manager

Description

• Effectively provide customer feedback to Team Leader
• Meet or exceed SLA for quote turn around for their given Product Group
• Maintain broad knowledge of Product Group products to offer customer
• Document customer interactions and transactions in ERP consistently.
• Responsible for providing accurate quotations to customers for their given Product Group
• Have the ability to read and understand of bid requests through specifications/drawings ensuring quote is technically compatible and competitive
• Effective navigation of CRL’s web site and business software to retrieve product and business transaction information
• Collaborate with internal teams on customer needs and factors that contribute to customers satisfaction
• Responsible for updating notes on any open quotes, orders or drawings that are not resolved within the business day in a consistent daily basis.
• Answer customer calls and resolve customers questions/concerns by providing relevant and accurate information in a timely manner.
• Participate in educational opportunities to enhance knowledge of Product Group
• Create sense of urgency to lead our customer to release quotes to order in a timely manner for CRL to meet the projects critical path.

Requirements

• High School diploma or equivalent, Associates Degree preferred but not required
• Knowledge of general pricing and margins applied and negotiating skills
• Must be organized and have the ability to prioritize effectively
• Ability to work at a fast pace and stay current with all inquiries and follow up tasks
• Must have excellent customer service skills; Ability to exercise tact and discretion, and good self-expression
• General understanding of glass systems
• Demonstrate critical thinking and independent thinking skills to anticipate and resolve issues
• Demonstrate sincere desire to understand and anticipate the needs of customers

Benefits

• Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
• Work-life balance – PTO and holidays, including floating holidays you can choose
• Training – We will equip you with the knowledge and skills you need to succeed
• Benefits that benefit you – industry competitive benefits at the lowest cost to the employee

Training + Development

Interview process

Visa Sponsorship

Security clearance