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Operations Supervisor - Shipping & Receiving (Afternoon Shift))
Knoll
Lead shipping & receiving ops, ensure safety, quality, on‑time delivery, lean improvements.
8d ago
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Toronto, Ontario, Canada
Onsite
Company Size
3,082 Employees
Service Specialisms
Designer Furniture
Office Systems
Textiles
Accessories
Manufacturer of Modern Furniture
Workplace Solutions
Contract Furniture
Custom Upholstery
Sector Specialisms
Public Sector & Government
Healthcare
Transportation and Trucking
Retail / Consumer Goods
Industrial
Commercial
Residential
Energy
Role
What you would be doing
kaizen
5s safety
pull system
one‑piece flow
zero defects
staff training
- Continuous Improvement: Responsible for facilitating change by using kaizen as a tool to improve the organization's capability by utilizing people's skills to solve problems proactively and constantly move towards the ideal situation or 'true north'. Responsible for engaging in kaizen activities every day to proactively go after problems with a shop floor focus.
- Professional Challenge/Participation: Responsible for motivating and involving employees in improving processes through creativity, problem solving and learning. This is accomplished through setting expectations, teaching, encouraging, coaching and holding direct labor employees accountable to utilize standardized work to improve operations, as well as participating in the implementation of improvements through day-by-day kaizen. Solicit employees' ideas for improvement and create a work environment where employees are encouraged to take risks and share their ideas for improvement.
- 100% Value: Responsible for continuously improving the processes of operations by eliminating the seven forms of waste and creating processes that add 100% value to the customer.
- Safety: Ensure a safe working environment for all employees and visitors. Responsible for the team's safety program, implementation and commitment to 5-S principles, ensuring all safety training and development is completed for all employees, administration of safety policies and procedures, and compliance with all state and federal legislation. Manage and monitor the achievement of corporate and plant environmental goals.
- Quality: Ensure the team's performance and accountability to zero defects. Responsibilities include identifying and solving department problems that cause poor quality. Must partner with customer service and corporate quality teams to ensure the identification of quality issues and their root causes, as well as design and implement solutions. Must also manage and monitor compliance with the HMI quality plan and ISO 9000 certification.
- Pull System: Responsible for creating an operation that produces products only to customer demand (takt time) using one-piece-flow.
- Shop Floor Focus: Responsible for spending most of the time directly on the shop floor where the key value-added activities take place, so one can understand the status of the operation and gain direct input from employees to make improvements.
- Reliability: Ensure 100% on-time delivery of quality products to the customer.
- Staffing/Development: Responsible for employee selection (determining staffing levels & skills required) and training. Also responsible for helping employees to develop new skills that will allow them to increase their contribution to the business and improve the processes of the operation.
- Recognition/Feedback: Responsible to show appreciation of those individuals and teams that demonstrate outstanding performance, which is directly aligned with the company's Blueprint for Corporate Community. Also responsible for providing timely feedback including formal performance reviews, performance coaching, and discipline.
What you bring
lean manufacturing
iso 14001/9001
hmi
engineering degree
leadership
supervisory experience
- Must be able to perform in an environment with high levels of exposure to manufacturing noise, dust and heat
- Must have experience with team building, process improvement, conflict resolution, and motivating people.
- Must be able to make independent judgements to determine best solution and obtain appropriate approvals before acting
- Ability to manipulate mathematical data using addition, multiplication and subtraction
- Ability to adapt to a changing environment and lead others through change
- Knowledge of fundamental Safety principles for an industrial work environment
- Knowledge of manufacturing organization, controls and procedures.
- Must be able to stand while working for long durations of time, up to three (3) hours at a time
- Minimum one (1) year of MillerKnoll operations experience is preferred
- Willingness to cross-train in various areas and/or department as required
- Able to take initiative to solve complex problems
- Familiarity with Human Machine Interface Screens (HMI)
- Strong skills in the following areas: Leadership, Strategic thinking/Systems-based thinking, Quantitative & Qualitative Assessment, Presentation, Analytical
- Must have the ability to diligently follow processes and procedures with minimal supervision
- Must be able to perform duties while wearing all necessary Personal Protective Equipment as determined by MillerKnoll’s Health and Safety department
- Must be able to complete work tasks that require strong manual dexterity
- 3 – 5 years of supervisory experience in an operations environment or at least four years of demonstrated success in a leadership role that has included directing the work of others with proven results.
- Must have flexibility to work varied hours and overtime to meet production requirements
- Must be able to work under pressure and within time constraints
- Ability to work in a multi-shift environment including flexible hours and weekends, as required
- Physical lifting ability - up to 50 lbs.
- Demonstrated ability to identify and understand issues and make appropriate decisions
- Ability to communicate effectively (both written and verbal)
- Must have strong communication and organizational skills; ability to express ideas effectively and should possess problem solving skills and facilitate group meetings.
- Bachelor's degree in any Engineering discipline is an asset.
- Knowledge of ISO 14001/9001 required.
- Able to work in a team environment and support a culture of respect and trust
- Computer proficiency with the ability to manipulate and save files and input data into excel
- Lean manufacturing knowledge & implementation.
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Interview process
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People also searched
Company
Overview
1938
Year Founded
The company was established by Hans and Florence Knoll, marking the beginning of its legacy in modern design.
40
MoMA Collection Pieces
Over 40 of its design pieces are permanently held by the Museum of Modern Art, showcasing its historical significance.
$1.8B
Acquisition Value
The company was acquired by MillerKnoll in a transaction valued at $1.8 billion in 2021.
$1B
Annual Sales
The company generates over $1 billion in annual sales, reflecting its strong market presence.
- Began as a boutique importer before evolving into a modern design powerhouse.
- Built on Bauhaus principles, revolutionizing workplace interiors with its Planning Unit.
- Secured exclusive production rights for icons like Mies van der Rohe’s Barcelona Chair and Marcel Breuer’s Wassily Chair, many of which remain classics.
- Headquartered in East Greenville, Pennsylvania, with production in North America and Italy, serving both commercial and residential markets.
- Portfolio spans office systems, seating, storage, textiles, leathers, and accessories, often featured in MoMA’s permanent collection.
- Typical projects include corporate workplaces, hospitality venues, government facilities, and high-end homes.
- We are a constellation of people, collaborators, products and brands… united by a rigorous process, shared experience and a distinct modern sensibility.
- We team together across categories and brands to address the unique needs of each client with products that interact and expand seamlessly.
- Modernism in design… rejected frivolous ornamentation, privileged functionality… remain vital today.
- Design transcends style, it creates coherence… Well‑designed objects deliver efficiency, joy and satisfaction.
- Imagine flexible products that both address current conditions, promote well‑being, and anticipate inevitable change.
- Our clean manufacturing practices minimize impact… anti‑obsolescence: products are designed to endure, both physically and stylistically.
- Design is inherently about the future… plan for tackling problems yet to come… balancing what’s next and what is.
75% Renewable Energy
Electricity Usage from Renewables
Approximately 75% of electricity is drawn from renewable sources as of FY2024.
52% Plastic Reduction
Single-Use Plastic Packaging
Reduced single-use plastic packaging (polystyrene/bubble wrap) by 52% since 2020.
234 Metric Tons
Plastic Diverted from Oceans
Integrating ocean-bound plastic into products annually prevents up to 234 metric tons of plastic entering oceans.
90% FSC Certified
Wood Content Certification
Increased FSC™ Mix certified wood content from 70% to 90% in 2020.
- Net-zero carbon emissions target by 2050, focusing on Scope 1, 2, and supporting Scope 3 supplier reduction.
- Cut single-use plastic packaging (polystyrene/bubble wrap) by 52% since 2020.
- Purchase and use 100% renewable energy (wind/hydro) at North American manufacturing & distribution sites since 2020 (~55,000+ MWh annually).
- Design-out waste: eliminate single-use plastics and significantly reduce all waste by 2030.
- Source >50% recycled content in products and packaging by 2030.
- Commit to using sustainable, 100% bio-based or recycled materials by 2050.
$10,000 Scholarships
Diversity Advancement Design Scholarships
Launched five renewable tuition awards for Black students pursuing design in 2021.
676 Scholarships Awarded
Associates' Dependent Scholarship Program
Since 1998, scholarships have been awarded to associates' children and grandchildren.
$100,000 Donations Matched
Habitat for Humanity Partnership
Supported affordable housing initiatives by matching consumer donations up to $100,000.
- Chairman & CEO signed CEO Action for Diversity & Inclusion Pledge, committing to bias education, strategic inclusion plans, and culture of trust.
- Established Diversity & Inclusion Council: multidisciplinary team creating a culture of acceptance and empowerment.
- DEI Council mission: enable equitable learning and working environments and leverage research that diverse teams are more creative, productive, profitable, and engaged.
- Track record: appoint leadership bodies, roll out bias training, set and share strategic inclusion plans at board level.
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