Field Service Technician

Description

• Research and identify solutions to software and hardware issues
• Perform Pre and Post Sale Technical Support assistance for customers and the sales team via phone, email, and remote.
• Troubleshooting electro-mechanical systems will be required.
• Troubleshoot complex installation issues to improve machine performance.
• Install and service Topcon Machine Control components on Dozers, Motor Graders, Excavators, Skid steers, Compactors, Pavers and Curb Machines.

Requirements

• Mechanical and Technical abilities required
• Physically capable of climbing onto large equipment and lift- up to 75 pounds.
• High School education/Trade school, field experience, or previous work experience working on heavy equipment.
• Strong Customer Service and Support focus
• Specific MC installation experience would be ideal but willing to train.
• Valid Driver’s License with a clean driving record
• Required Travel (60%) fluctuates depending on business requirements subject to change at any time
• Hydraulics and Electronics aptitude. Troubleshooting electro-mechanical systems will be required.
• Intermediate knowledge of computers
• Aptitude in learning Heavy equipment operation

Benefits

• Topcon time off policies can vary as well as roles which are exempt or non-exempt. For hourly (“non-exempt”) employees, we offer personal paid time off which accrues in accordance with local standards. For salaried (“exempt”) employees, we offer a flexible paid time off policy giving you flexibility to take time when needed, while supporting business needs. All paid time off policies are in accordance with or exceeding local law. Employees working at least 30 hours per week are eligible for our Health and Welfare benefit package.

Training + Development

Interview process

Visa Sponsorship

Security clearance