Service Manager at Hilltop Residential in Plano, TX | Kablio

Role

Description

turnkey ops

preventative maintenance

service requests

inventory control

bid procurement

on-call emergencies

Perform turnkey work as required and ensure all make-readies are inspected
Follow the standard operating procedures
Assist with recruiting, hiring, and training of quality staff; recommend promotions and terminations when necessary
Maintain hazard communications program; teach and promote safe work practices
Organize, prioritize, and guarantee service requests and repairs are made correctly and in timely manner
Communicate effectively with residents, fellow associates, vendors, and supervisors
Oversee turnkey operations; ensure vacant units are made rent-ready in a timely manner
Work with community director to handle maintenance-related resident problems
Work with community director to obtain competitive bids for maintenance-related expenses
Maintain a preventative maintenance program to minimize emergency and service repairs
Follow and enforce the company's policies and procedures
Understand and execute service requests using computer software systems daily
Inspect grounds, buildings, and other community features daily to minimize liability concerns and ensure excellent curb appeal at all times
Understand and adhere to budget guidelines
Monitor inventory and maintain appropriate levels of parts and supplies
Rotating on-call responsibility for after-hours emergencies
Assist community director with documenting counseling sessions with maintenance staff
Purchase supplies and vendor services using standard purchase order systems and proper bidding procedures under the supervision of community director

Requirements

property management

code knowledge

epa/hvac

maintenance experience

driver's license

flexible schedule

Strong proficiency with property management software systems
Keep basic knowledge of local and state codes for permitting, sign ordinances and pool regulations
EPA/HVAC license or certification
1+ years of hands-on general maintenance experience
Valid driver's license and/or access to reliable transportation
Availability to work a flexible schedule, including weekends

Benefits

Paid Life Insurance
401k with Company Match
Short and Long Term Disability
Paid Time Off
Employee Rent Discount Program
Rapidly Growing Company with Opportunities for Growth
Competitive Pay
Employee Referral Program
Comprehensive Medical, Dental and Vision Plans

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

2017

Year Founded

The company was established in 2017 with a focus on acquiring and managing multifamily residential properties.

23 Communities

Properties Under Management

The company currently oversees 23 multifamily residential communities across high-growth markets.

6,200 Units

Residential Units

These 23 communities collectively provide housing for over 6,200 residents.

$1 Billion

Assets Under Management

The company manages approximately $1 billion in multifamily real estate assets across its portfolio.

The company is widely recognized for its unusually rapid growth and a culture that is praised for high employee satisfaction and workplace awards.
It has earned recognition as a Top Workplace due to its rapid growth and strong cultural values.
The firm has a vertically integrated model that ensures control across investment, development, leasing, and property management stages.
Its development projects range from value-add renovations of existing communities to full-scale, amenity-rich rental developments.
The company continues to expand its operations in Texas, Florida, Georgia, and beyond.

Culture + Values

We believe in creating extraordinary living experiences that exceed expectations.
We foster a collaborative and innovative environment.
We value integrity, transparency, and accountability.
We are committed to delivering exceptional customer service.
We encourage continuous learning and professional growth.
We promote a culture of inclusivity and respect.

Environment + Sustainability

2030

Net Zero Emissions Target

Aiming to achieve net zero emissions by a specific year.

Committed to sustainability through energy-efficient designs and green building practices.
Implements water and energy conservation strategies across all properties.
Integrates renewable energy sources, such as solar panels, into their developments.
Reduces environmental impact by using sustainable materials and eco-friendly technologies.

Inclusion & Diversity

They are committed to creating a diverse and inclusive workforce.
They actively promote gender equity in leadership roles and provide equal opportunities for advancement.
They foster a culture where all employees feel valued and respected.
They support training and development programs focused on inclusion and diversity.
They track and report on gender and other diversity metrics to ensure progress.

Articles

About Us

Careers

Role

Description

turnkey ops

preventative maintenance

service requests

inventory control

bid procurement

on-call emergencies

Perform turnkey work as required and ensure all make-readies are inspected
Follow the standard operating procedures
Assist with recruiting, hiring, and training of quality staff; recommend promotions and terminations when necessary
Maintain hazard communications program; teach and promote safe work practices
Organize, prioritize, and guarantee service requests and repairs are made correctly and in timely manner
Communicate effectively with residents, fellow associates, vendors, and supervisors
Oversee turnkey operations; ensure vacant units are made rent-ready in a timely manner
Work with community director to handle maintenance-related resident problems
Work with community director to obtain competitive bids for maintenance-related expenses
Maintain a preventative maintenance program to minimize emergency and service repairs
Follow and enforce the company's policies and procedures
Understand and execute service requests using computer software systems daily
Inspect grounds, buildings, and other community features daily to minimize liability concerns and ensure excellent curb appeal at all times
Understand and adhere to budget guidelines
Monitor inventory and maintain appropriate levels of parts and supplies
Rotating on-call responsibility for after-hours emergencies
Assist community director with documenting counseling sessions with maintenance staff
Purchase supplies and vendor services using standard purchase order systems and proper bidding procedures under the supervision of community director

Requirements

property management

code knowledge

epa/hvac

maintenance experience

driver's license

flexible schedule

Strong proficiency with property management software systems
Keep basic knowledge of local and state codes for permitting, sign ordinances and pool regulations
EPA/HVAC license or certification
1+ years of hands-on general maintenance experience
Valid driver's license and/or access to reliable transportation
Availability to work a flexible schedule, including weekends

Benefits

Paid Life Insurance
401k with Company Match
Short and Long Term Disability
Paid Time Off
Employee Rent Discount Program
Rapidly Growing Company with Opportunities for Growth
Competitive Pay
Employee Referral Program
Comprehensive Medical, Dental and Vision Plans

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

2017

Year Founded

The company was established in 2017 with a focus on acquiring and managing multifamily residential properties.

23 Communities

Properties Under Management

The company currently oversees 23 multifamily residential communities across high-growth markets.

6,200 Units

Residential Units

These 23 communities collectively provide housing for over 6,200 residents.

$1 Billion

Assets Under Management

The company manages approximately $1 billion in multifamily real estate assets across its portfolio.

The company is widely recognized for its unusually rapid growth and a culture that is praised for high employee satisfaction and workplace awards.
It has earned recognition as a Top Workplace due to its rapid growth and strong cultural values.
The firm has a vertically integrated model that ensures control across investment, development, leasing, and property management stages.
Its development projects range from value-add renovations of existing communities to full-scale, amenity-rich rental developments.
The company continues to expand its operations in Texas, Florida, Georgia, and beyond.

Culture + Values

We believe in creating extraordinary living experiences that exceed expectations.
We foster a collaborative and innovative environment.
We value integrity, transparency, and accountability.
We are committed to delivering exceptional customer service.
We encourage continuous learning and professional growth.
We promote a culture of inclusivity and respect.

Environment + Sustainability

2030

Net Zero Emissions Target

Aiming to achieve net zero emissions by a specific year.

Committed to sustainability through energy-efficient designs and green building practices.
Implements water and energy conservation strategies across all properties.
Integrates renewable energy sources, such as solar panels, into their developments.
Reduces environmental impact by using sustainable materials and eco-friendly technologies.

Inclusion & Diversity

They are committed to creating a diverse and inclusive workforce.
They actively promote gender equity in leadership roles and provide equal opportunities for advancement.
They foster a culture where all employees feel valued and respected.
They support training and development programs focused on inclusion and diversity.
They track and report on gender and other diversity metrics to ensure progress.

Articles

About Us

Careers