Service Delivery Manager

• Ensuring the correct Schedule of Rates are in place for each job and valuations are noted. Inspect and sign off completed works ensuring compliance with the companies 3rd Party Certification
• Managing resources effectively, ensuring tools and equipment are maintained by staff when issues with stock arise then orders are requested that are within budget
• Responding positively to complaints and breakdowns in service delivery to meet customer expectations in accordance with contract and service specifications
• Preparing quotation and tender documentation as required, to meet customer expectations and to win new business where appropriate
• Supervising the operations team carrying out Passive Fire Safety works, fault finding and maintenance duties in accordance with contract and service specifications

• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence.
• Experience of effectively recruiting, managing and developing staff
• Experience of working under a third-party accreditation i.e BM Trada requirements
• To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to Fire Risk Assessor Level 3, ILM membership (The Institute of Leadership), NVQ Level 3 in a core trade subject or currently undertaking the qualification. As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted.
• Wellbeing support and tools
• Working knowledge of the Fire passive delivery including management experience
• Proven experience of working to deadlines and prioritising work loads

40 hours per week

£50,291 - £52,938 per year

• Employee Advice Service including counselling
• Voluntary health plans
• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• Employee discounts
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Role salary is £48,902 with an additional policy allowance of £1,388 per annum (rising to £51,476 with an additional policy allowance of £1,461 per annum after 12 months, subject to satisfactory performance)
• Cycle to Work scheme
• Employee recognition scheme