Service Delivery Manager at Sanctuary in London, England, United Kingdom | GBP50,291-52,938 | Kablio

Role

Description

rate management

equipment maintenance

resource management

quote preparation

fire safety

fault finding

Ensuring the correct Schedule of Rates are in place for each job and valuations are noted. Inspect and sign off completed works ensuring compliance with the companies 3rd Party Certification
Managing resources effectively, ensuring tools and equipment are maintained by staff when issues with stock arise then orders are requested that are within budget
Responding positively to complaints and breakdowns in service delivery to meet customer expectations in accordance with contract and service specifications
Preparing quotation and tender documentation as required, to meet customer expectations and to win new business where appropriate
Supervising the operations team carrying out Passive Fire Safety works, fault finding and maintenance duties in accordance with contract and service specifications

Requirements

driving licence

staff management

bm trada

fire risk assessor

nvq level 3

fire passive

This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence.
Experience of effectively recruiting, managing and developing staff
Experience of working under a third-party accreditation i.e BM Trada requirements
To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to Fire Risk Assessor Level 3, ILM membership (The Institute of Leadership), NVQ Level 3 in a core trade subject or currently undertaking the qualification. As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted.
Wellbeing support and tools
Working knowledge of the Fire passive delivery including management experience
Proven experience of working to deadlines and prioritising work loads

Benefits

40 hours per week

£50,291 - £52,938 per year

Employee Advice Service including counselling
Voluntary health plans
25 days annual leave (rising to a maximum of 30 days) plus public holidays
Employee discounts
A pension scheme with employer contributions from Sanctuary
Life Assurance
Role salary is £48,902 with an additional policy allowance of £1,388 per annum (rising to £51,476 with an additional policy allowance of £1,461 per annum after 12 months, subject to satisfactory performance)
Cycle to Work scheme
Employee recognition scheme

Training + Development

Information not given or found

Interview process

candidates must bring original certification proof of qualifications to the interview (copies not accepted).

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Born in 1969

Year of establishment

The company originated in 1969 as the World of Property Housing Trust.

125,000 homes

Properties managed

The company builds, owns, and manages over 125,000 homes across various housing types.

100 care homes

Care facilities operated

Its care arm manages over 100 residential care homes and supported living units.

It builds, owns and manages roughly 125,000 homes, encompassing affordable rent, shared ownership, student and keyworker housing.
Its care arm runs over 100 residential care homes and supported living units, transforming lives through specialist services.
Financed via careful stewardship and not‑for‑profit reinvestment, Sanctuary reinvests every penny into community development.
Large-scale retrofit schemes, including multi‑million-pound EPC upgrades, showcase its commitment to enhancing residents’ homes.
Regeneration projects breathe new life into neighbourhoods, such as transforming Glasgow’s former Victoria Infirmary into homes.
Unusual in its breadth, it operates across housing, care, student living, supported and keyworker accommodation under one umbrella.
A strategic acquirer, recent additions include Cornwall Care, Swan Housing Association and Johnnie Johnson Housing.
Its scale grants access to grants and public funding, enabling ambitious schemes in England and Scotland.

Culture + Values

Inclusion is one of our core values.
We work together as one team to support our social purpose and put our customers at the heart of everything we do.
We value transparency and accountability in actions toward decarbonisation and sustainability.

Environment + Sustainability

2,700 Homes

Retrofitting Achievements

Improved energy efficiency by retrofitting homes to meet higher environmental standards.

£1.4M Investment

Community Investment

Allocated significant funds to support community initiatives and projects.

38% Reduction

Operational Emissions Cut

Achieved a substantial reduction in operational carbon emissions.

33% Target

Capital Goods Emissions

Aiming to significantly reduce emissions from capital goods by 2030.

Committed to achieving net zero carbon emissions by 2050
Target to reduce downstream leased assets emissions by 18% by 2030
Target to reduce employee commuting emissions by 20% by 2030
Extended carbon emissions reduced by 4% year-on-year (2022/23 to 2023/24)
Reduced personal debt by £774,900

Inclusion & Diversity

2024-2026 Inclusion Strategy

Inclusion for All Strategy

The company's Inclusion for All strategy focuses on understanding customers, attracting diverse talent, providing inclusive workplaces, and embedding an inclusive culture over the next three years.

Over 6% Disabled Staff

Disabled Employees Representation

More than 6% of the company's workforce identifies as disabled, reflecting its commitment to disability inclusion.

1,500 Employees Surveyed

Workplace Adjustments Review

The company conducted a survey to review workplace adjustments for disabled employees, involving over 1,500 employees and 400 managers.

5 Years of Gender Pay Gap Reporting

Gender Pay Gap Transparency

The company has publicly reported its gender pay gap for five consecutive years, highlighting the need to address the overrepresentation of women in lower-paid roles.

Inclusion, Diversity, Equality, Equity are the company's core values.
The company monitors all nine protected characteristics under the Equality Act 2010 for equality analysis.
The organization is a Disability Confident Employer and conducts self-assessments on recruiting and retaining disabled people.
Colleague networks include the Disability Network, PRISM (LGBTQIA+), REN (Race Equality), and Parent Network.
The gender pay gap is attributed to the overrepresentation of women in lower-paid roles.

Articles

About Sanctuary

Careers at Sanctuary

Sanctuary Projects

Role

Description

rate management

equipment maintenance

resource management

quote preparation

fire safety

fault finding

Ensuring the correct Schedule of Rates are in place for each job and valuations are noted. Inspect and sign off completed works ensuring compliance with the companies 3rd Party Certification
Managing resources effectively, ensuring tools and equipment are maintained by staff when issues with stock arise then orders are requested that are within budget
Responding positively to complaints and breakdowns in service delivery to meet customer expectations in accordance with contract and service specifications
Preparing quotation and tender documentation as required, to meet customer expectations and to win new business where appropriate
Supervising the operations team carrying out Passive Fire Safety works, fault finding and maintenance duties in accordance with contract and service specifications

Requirements

driving licence

staff management

bm trada

fire risk assessor

nvq level 3

fire passive

This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence.
Experience of effectively recruiting, managing and developing staff
Experience of working under a third-party accreditation i.e BM Trada requirements
To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to Fire Risk Assessor Level 3, ILM membership (The Institute of Leadership), NVQ Level 3 in a core trade subject or currently undertaking the qualification. As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted.
Wellbeing support and tools
Working knowledge of the Fire passive delivery including management experience
Proven experience of working to deadlines and prioritising work loads

Benefits

40 hours per week

£50,291 - £52,938 per year

Employee Advice Service including counselling
Voluntary health plans
25 days annual leave (rising to a maximum of 30 days) plus public holidays
Employee discounts
A pension scheme with employer contributions from Sanctuary
Life Assurance
Role salary is £48,902 with an additional policy allowance of £1,388 per annum (rising to £51,476 with an additional policy allowance of £1,461 per annum after 12 months, subject to satisfactory performance)
Cycle to Work scheme
Employee recognition scheme

Training + Development

Information not given or found

Interview process

candidates must bring original certification proof of qualifications to the interview (copies not accepted).

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Born in 1969

Year of establishment

The company originated in 1969 as the World of Property Housing Trust.

125,000 homes

Properties managed

The company builds, owns, and manages over 125,000 homes across various housing types.

100 care homes

Care facilities operated

Its care arm manages over 100 residential care homes and supported living units.

It builds, owns and manages roughly 125,000 homes, encompassing affordable rent, shared ownership, student and keyworker housing.
Its care arm runs over 100 residential care homes and supported living units, transforming lives through specialist services.
Financed via careful stewardship and not‑for‑profit reinvestment, Sanctuary reinvests every penny into community development.
Large-scale retrofit schemes, including multi‑million-pound EPC upgrades, showcase its commitment to enhancing residents’ homes.
Regeneration projects breathe new life into neighbourhoods, such as transforming Glasgow’s former Victoria Infirmary into homes.
Unusual in its breadth, it operates across housing, care, student living, supported and keyworker accommodation under one umbrella.
A strategic acquirer, recent additions include Cornwall Care, Swan Housing Association and Johnnie Johnson Housing.
Its scale grants access to grants and public funding, enabling ambitious schemes in England and Scotland.

Culture + Values

Inclusion is one of our core values.
We work together as one team to support our social purpose and put our customers at the heart of everything we do.
We value transparency and accountability in actions toward decarbonisation and sustainability.

Environment + Sustainability

2,700 Homes

Retrofitting Achievements

Improved energy efficiency by retrofitting homes to meet higher environmental standards.

£1.4M Investment

Community Investment

Allocated significant funds to support community initiatives and projects.

38% Reduction

Operational Emissions Cut

Achieved a substantial reduction in operational carbon emissions.

33% Target

Capital Goods Emissions

Aiming to significantly reduce emissions from capital goods by 2030.

Committed to achieving net zero carbon emissions by 2050
Target to reduce downstream leased assets emissions by 18% by 2030
Target to reduce employee commuting emissions by 20% by 2030
Extended carbon emissions reduced by 4% year-on-year (2022/23 to 2023/24)
Reduced personal debt by £774,900

Inclusion & Diversity

2024-2026 Inclusion Strategy

Inclusion for All Strategy

The company's Inclusion for All strategy focuses on understanding customers, attracting diverse talent, providing inclusive workplaces, and embedding an inclusive culture over the next three years.

Over 6% Disabled Staff

Disabled Employees Representation

More than 6% of the company's workforce identifies as disabled, reflecting its commitment to disability inclusion.

1,500 Employees Surveyed

Workplace Adjustments Review

The company conducted a survey to review workplace adjustments for disabled employees, involving over 1,500 employees and 400 managers.

5 Years of Gender Pay Gap Reporting

Gender Pay Gap Transparency

The company has publicly reported its gender pay gap for five consecutive years, highlighting the need to address the overrepresentation of women in lower-paid roles.

Inclusion, Diversity, Equality, Equity are the company's core values.
The company monitors all nine protected characteristics under the Equality Act 2010 for equality analysis.
The organization is a Disability Confident Employer and conducts self-assessments on recruiting and retaining disabled people.
Colleague networks include the Disability Network, PRISM (LGBTQIA+), REN (Race Equality), and Parent Network.
The gender pay gap is attributed to the overrepresentation of women in lower-paid roles.

Articles

About Sanctuary

Careers at Sanctuary

Sanctuary Projects