Area Service Manager
Abm Industries
Oversee HVAC service operations, staff, schedules, quality, budgeting and customer satisfaction.
15 days ago ago
Expert & Leadership (13+ years), Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Tampa, FL
Field
Company Size
117,000 Employees
Service Specialisms
Janitorial
Engineering
Parking
Electrical and lighting
Energy solutions
HVAC and mechanical
Landscape and turf
Mission critical solutions
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
technician supervision
service scheduling
quality assurance
budget management
installation management
training program
- Evaluates technician work to ensure quality meets established standards, techniques, and safety requirements; provides recommendations as required to improve quality and productivity.
- Communicates with vendors concerning product warranties and recalls, and other operational issues with products and equipment sold and serviced by the Service Department.
- Performs daily Service Order audits and reviews customer billing to ensure timely cash flow.
- Ensure that all company policies and procedures are followed.
- Works with other department managers to meet company goals and objectives.
- Schedules, directs, and provides technical support to field technicians to meet service demands and customer expectations.
- Ensures all jobs are performed in a safe and effective manner and delivered profitably.
- Evaluates technician workloads and schedules service work in a way that best utilizes manpower.
- Reviews and approves weekly payroll for hourly technicians and non-exempt office staff to ensure employees are paid properly.
- Manage larger installations, start-ups, and commissioning projects. Coordinates and directs technicians and/or subcontractors; perform prestart-up inspections and completes turnover of equipment to customers.
- Ensures that equipment and materials are ordered and delivered timely for scheduled jobs.
- Develops and monitors budgets, goals, and objectives to ensure departmental profitability and success.
- Oversees service vehicles to ensure vehicles are being maintained and operated and used according to company policy.
- Communicates with dispatch to ensure technicians are being scheduled according to skill level, efficiency, and training requirements.
- Establishes and maintains a regular training program to ensure technicians are properly trained on latest techniques and safety procedures for equipment and general working conditions.
- Manages and develops all Operations Department field and office staff, including hiring, terminating, setting work priorities, conducting staff meetings, evaluating performance, and directing work assignments to ensure effective production.
- Meets with dispatch regularly to discuss job information, estimated time to complete jobs, labor hours and material used.
What you bring
hvac
refrigeration
ms office
driver’s license
5 years
leadership
- Exhibit in-depth knowledge and understanding of HVAC and refrigeration systems.
- Ability and willingness to work a non-standard schedule: nights, weekends and holidays as required.
- Detail oriented and highly organized with the ability to handle multiple tasks and assignments.
- Excellent customer service and sales skills.
- Excellent leadership skills to enhance team productivity and standards of work produced.
- Have a clean, neat, and professional appearance; a top performer who can instill pride in workmanship in himself and in others.
- Possess a strong personal desire for improvement and the desire to motivate employees to do the same.
- Good computer skills with proficiency in common office applications such as MS Word, Excel, Outlook, and general software navigation.
- Technical aptitude with knowledge of local codes and an ability to use resources at hand to find solutions.
- Some post-high school education from college, trade school or military.
- Valid driver’s license with a clean driving record and background.
- Five years HVAC management-related experience or an equivalent combination of education and experience.
- Excellent verbal and written communication skills and strong conflict management skills.
- The ability to read, interpret, utilize, and train on manuals, schematics and control circuits related to HVAC and refrigeration systems.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- requires a clean driving record and background.
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Company
Overview
1909 Founded
Year of Establishment
The company began operations as a window-cleaning service in San Francisco.
$8.4B Revenue
Annual Revenues
Reflects the company's global scale and integrated service model.
6B sq ft
Space Managed
The company services over 6 billion square feet of space daily.
27/30 Airports
Busiest U.S. Airports
The company manages operations at 27 of the 30 busiest U.S. airports.
- Evolved into a global facility-services powerhouse.
- Delivers integrated janitorial, engineering, parking, energy, HVAC, electrical, landscaping, and EV-charging services.
- Operating across major sectors, including aviation, education, healthcare, manufacturing, and commercial real estate.
- Typical projects span airports, hospitals, schools, data centers, stadiums, corporate campuses, and industrial facilities.
- A hallmark expansion strategy has consisted of strategic acquisitions—such as GCA Services Group in 2017 and Able Services in 2021.
- Standout fact: its workforce automation tools power mission-critical operations in data centers and microgrid installations.
- Building strong relationships with customers, delivering high-quality services.
- Maintaining the highest standards of integrity in all actions.
- Striving to deliver exceptional results with innovation and continuous improvement.
- Working together to achieve shared goals and fostering collaboration across the company.
- Treating everyone with dignity and respect, honoring diversity and encouraging inclusivity.
2040 Target
Net-Zero Carbon Emissions
Aims to achieve net-zero carbon emissions by 2040, demonstrating a strong commitment to combating climate change.
- Integrates sustainability into operations and offerings, prioritizing energy efficiency and renewable energy solutions.
- Focuses on sustainability through a framework that reduces waste, energy use, and water consumption.
- Tracks progress using key performance indicators (KPIs) and publishes annual sustainability reports.
- ABM's DEI strategy emphasizes creating a diverse, equitable, and inclusive workplace.
- The company is committed to increasing the representation of women and minorities in leadership roles.
- ABM tracks diversity metrics and provides data on gender balance, aiming to improve gender representation across all levels.
- The company has specific goals to recruit and retain diverse talent across its operations.
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