Regional Training Director
Highmark Residential
Leads regional training, coaching, and compliance for multifamily property teams.
4 days ago ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Atlanta, GA
Hybrid
Company Size
1,000 Employees
Service Specialisms
Property Management
Real Estate Development
Construction Services
Design
Project Management
Asset Management
Sector Specialisms
Residential
Property Management
Construction
Marketing
Accounting
Property Repositioning
Role
What you would be doing
curriculum deployment
lms management
training delivery
data analysis
compliance tracking
performance coaching
- Stay current on industry trends, best practices, and regulatory changes impacting the property management industry, both locally and nationally.
- Oversee coordination of schedule to ensure timely, consistent delivery, engagement and impact.
- Support implementation of leadership development, affordable housing training, and compliance initiatives to build bench strength and operational excellence.
- Ensure all training programs meet legal and compliance standards across operational areas.
- Identify training needs and performance gaps through data analysis, feedback and collaboration with regional leadership.
- Support team member compliance with Learning Management System (LMS) requirements and track completion metrics.
- Collaborate with cross-functional teams to identify and address training gaps in customer experience, leasing and sales, maintenance, and compliance.
- Effectively and consistently deploy nationally developed curriculum and software across regional portfolio.
- Partner with Regional Managers, Regional Vice President, and Marketing to align training with strategic priorities and brand standards.
- Provide real-time coaching to property teams, modeling best practices and driving accountability across roles.
- Serve as a trusted advisor to onsite team leaders, translating business needs into targeted learning solutions that elevate team performance.
- Build strong partnerships with Regional Managers, HR professionals, and subject matter experts to align training with business needs.
- Weigh in on curriculum updates and requested edits to ensure relevance and impact.
- Lead engaging in-person and virtual training sessions that include leasing and sales, operations, compliance, and customer service/hospitality.
- Conduct onsite training evaluations and visits to assess performance, identify skill gaps and reinforce service standards.
- Customize and deploy corporate training programs for regional rollout, ensuring alignment with business goals and local needs.
What you bring
lms
yardi
canva
2+ years
bachelor's
facilitation
- Proficiency in managing a Learning Management System (LMS) and leveraging data to track training outcomes.
- High school diploma or equivalent - Bachelor’s degree preferred.
- Skilled in navigating complex conversations with empathy and awareness of cultural and regional nuances.
- Knowledge of industry regulations, compliance standards, and multifamily best practices.
- Strong understanding of adult learning principles and training evaluation techniques.
- Familiarity with Canva and basic instructional design principles for content creation and visual engagement.
- 2+ years in training, learning & development, or property operations within multifamily housing.
- Demonstrated ability to motivate teams and foster a culture of learning and accountability.
- Strong facilitation skills—both in-person and virtual—with ability to engage and inspire diverse audiences.
- Proficiency in property management systems; Yardi experience preferred.
- Skilled in cross-functional collaboration, especially with regional operations and marketing teams.
- Travel Expectations: Up to 50% travel across the assigned region to assess performance, deliver coaching and training, as well as support onsite teams.
- Excellent communication, coaching, and stakeholder management skills.
- Flexibility to travel within the region and to other locations as needed.
- Proven experience leading training across dispersed teams; comfort with travel and field-based work.
- Knowledge of relevant regulations, affordable housing programs and compliance standards.
- Self-directed and highly organized, with a proven ability to manage time effectively and contribute meaningfully within team-based, cross-functional settings.
- Must be able to travel and incur expenses on a personal credit card.
- Medical, Dental & Vision benefits the 1 st of the month following 30 days of full-time employment
- Vacation, Sick and Personal Time off available to use after 90 days
- Professional Certification & Tuition reimbursement
- Company-provided life insurance, short term and long term disability coverage
- Work Arrangement: Hybrid, depending on proximity to a regional office location.
- Paid parental leave
- 30% associate rent discount
- 10 paid holidays
- Monthly bonus opportunities for all site associates
- Flexible Spending accounts
- 401(k) eligibility after 90 days, with 4% Highmark match
- Competitive pay for the market
- Help you achieve your goals by continuous professional development and regular career progression sessions
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Interview process
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Company
Overview
Rebranded 2019
Year of Rebranding
Rebranded to redefine multifamily living, marking a new chapter.
400+ Communities
Managed Properties
Over 400 apartment communities spread across major U.S. cities.
Hundreds of Millions
Asset Management Value
Managing assets worth hundreds of millions, demonstrating significant portfolio strength.
- Manages urban and suburban multifamily apartments with tailored resident services.
- Provides leasing, marketing, accounting, legal, and financial analysis services to maximize asset value.
- Transforms communities through capital improvements and strategic repositioning programs.
- Committed to providing an exceptional work environment that translates to better customer service and resident loyalty
- Principle of full and prompt attention to the needs of hardworking individuals
- Family culture—supportive, collaborative atmosphere among associates
- Strong encouragement of associate volunteerism (Red Cross, Just BeCause, Building Homes for Heroes, Charity Challenge, Spikes for Tykes)
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