Extra Care Assistant (Housing)

Description

The role involves a range of duties covering resident support, service coordination, and compliance with health and safety standards.

• Provide advice and guidance on repairs, tenancy management, and rent issues, referring to specialist teams as needed.
• Engage and communicate with residents, signposting local area information and services.
• Respond promptly to resident complaints using agreed standards.
• Liaise with on‑site contractors to minimise disruption and keep residents informed of work progress.
• Coordinate with internal and external teams to follow up customer concerns while safeguarding residents.
• Conduct routine health and safety inspections, including fire safety checks, and complete electronic reporting to ensure compliance.

Requirements

We are looking for an experienced customer‑service professional who is a strong team player with a basic understanding of health and safety. You should have a proven track record of acting on customer feedback, excellent communication skills, solid problem‑solving and decision‑making abilities, and good IT and administrative competence.

• Proven experience delivering high‑quality customer service and acting on feedback.
• Strong teamwork and communication skills, both verbal and written.
• Demonstrated problem‑solving and decision‑making abilities.
• Basic knowledge of health and safety requirements.
• Good IT and administration skills.

Benefits

We have a new part‑time opportunity for an Extra Care Assistant (Housing) at our Extra Care Service in Bath. You will join a dedicated team and work alongside the Extra Care Scheme Manager to deliver a high‑quality housing management service that ensures safe and secure provision. The role focuses on exceeding resident expectations.

In return, we offer a competitive hourly rate, permanent contracted part‑time hours, pension contributions of up to 9% on a matched basis, company sick pay, life assurance, and a comprehensive lifestyle benefits portal that includes a cycle‑to‑work scheme, retail discounts and an Employee Assistance Programme.

• Competitive pay of £13.36 per hour (£24,343 based on a 35‑hour week).
• Permanent contracted part‑time hours with pension contributions up to 9% (matched).
• Company sick pay after qualifying period and life assurance.
• Access to lifestyle benefits portal, cycle‑to‑work scheme, and discounts on retail and leisure.
• Employee Assistance Programme.

Training + Development

Interview process

Visa Sponsorship

Security clearance