Sr Business Program Manager- Office of the President

Description

• Understand business processes and provide guidance for end users. Provide day-to-day client support and conduct diagnostics as necessary to ensure optimal performance. Assist and advise other personnel with responses to internal and external inquiries. (20%)
• This position reports to the Office of the President and is responsible for leading PECO's Benchmarking Program
• Participate in process improvement task forces. Provide benchmarking analysis. Prepare status reports to leadership. (10%)
• Coordinate and report on process/project/initiative assignments. Develop performance indicators and tracking mechanisms to monitor and report results. Prepare, review, and analyze reports, controls, and other financial & operational information for specific projects and initiatives. (20%)
• Lead development, implementation, and evaluation of projects, programs, and/or business initiatives. Provide requirements analysis, performance measurement, and quality assurance. Manage scope, schedule, and budget for organizational projects and programs. (20%)
• Will regularly serve as lead for cross-functional and cross company teams responsible for the integration of best practices through the organization. Supports the establishment of business plans and objectives for multiple areas / departments. Develops performance indicators and tracking mechanisms to monitor results.
• Support the establishment of business plans and objectives across multiple areas / departments. Coordinate with stakeholders on the development of business cases and prioritization of deliverables. (10%)
• Coordinate work plans to implement corrective actions that are identified as a result of performance assessment. (10%)
• This position is also key to maintaining the company's image and good standing with customers, regulators, and shareholders in regards to developing, coordinating, and implementing projects/programs/initiatives that have a direct link to either customer experience, reliability, or the bottom line results of the organization.
• Lead change management activities for projects, programs, and initiatives. Develop and implement training of employees and external personnel for new processes and procedures. Develop and implement effective business readiness procedures. (10%)

Requirements

• Demonstrated ability to develop and implement process enhancements and efficiencies including new technology
• This position requires interfacing across Exelon Corporation with various levels of personnel in Customer Operations, IT, Regional Operations, Distribution Operations, Transmission Operations, Corporate Security, Communications, Regulatory, and Legal. The ability to build relationships across the organization is critical.
• This is an individual contributor position that works independently with only general direction, relying on knowledge skills and judgment acquired through education and relevant experience to plan and accomplish assigned tasks and goals. The position regularly mentors less experienced colleagues.
• Comprehensive understanding of applicable standards, methods, processes and practices, business fundamentals, and performance metrics in the specific functional area supported by this position (e.g., electric or gas operations, customer service, transmission and substation, distribution system operations, regulatory and external affairs).
• Demonstrate strong analytical skills and the ability to collaborate across the Exelon Operation Companies and across PECO departments
• Advanced proficiency in standard software applications (e.g., Microsoft Project, Visio, Excel, & PowerPoint), and relevant specialized business applications (e.g., project portfolio management, requirements/test management, CIS/CRM, customer self-service, telephony, EPS, EAM, work management, & outage management) to support business needs.
• Bachelor's degree in a business or S.T.E.M. field with 4-7 years of related business experience OR in lieu of bachelor's degree, 6-9 years of related business experience.
• Demonstrated business acumen and ability to create value with strong problem solving, analytical/financial, negotiation, and conflict management skills and a willingness to accept increased responsibilities.
• Demonstrated ability to build consensus, establish trust, meet critical deadlines, communicate effectively, and accept accountability of multiple tasks.
• Customer driven with demonstrated excellent written and oral communication skills and ability to interact with people of all levels.

Benefits

• 401(k) match and annual company contribution
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
• Annual Bonus for eligible positions: 15%
• Employee Assistance Program and resources for mental and emotional support
• Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $86,400.00/Yr. – $118,800.00/Yr.
• Referral bonus program
• Medical, dental and vision insurance
• Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement

Training + Development

Interview process

Visa Sponsorship

Security clearance