Field Operations Supervisor New Installation & MOD | Moncton, NB

Description

• Ensure all safety procedures are followed in accordance with company policy and provincial legislation (Health & Safety Act).
• Liaise with property managers, general contractors, consultants, and customers to maintain positive relationships and ensure satisfaction.
• Monitor job progress, address issues proactively, and ensure timely project completion.
• Maintain proper utilization of manpower, tools, and materials across NI and MOD projects.
• Direct and coordinate the field workforce and support staff for both new installation and modernization projects.
• Oversee project execution and provide technical support as needed.
• Plan and assign work based on project timelines and priorities; ensure compliance with contractual obligations and quality standards.
• Take ownership of issues, provide solutions, and ensure exceptional customer service.
• Participate in recruitment, onboarding, and training of field personnel.
• Provide input and feedback for project improvement and process optimization.
• Investigate incidents, near misses, and ensure preventive actions are implemented.
• Keep up to date with evolving elevator technologies and modernization techniques.
• Conduct weekly job box talks and monitor on-site performance.
• Support union-related matters, administer policies, and foster strong labor relations.

Requirements

• Excellent customer service, project management and conflict resolution skills
• Demonstrated ability to manage personnel
• Must be able to work under pressure, multi-task and in a fast-paced environment
• A minimum of 5 years of relevant experience in the elevator industry (mechanic or adjuster)
• Thorough knowledge of the elevator industry with field experience in elevator maintenance, modernization or repair
• Strong mechanical and electrical reasoning and comprehension skills. Requires ability to read and interpret technical documents and specifications
• Proven ability to inspire trust and commitment from employees
• Competent in the use of basic business software and hardware
• Requires demonstrated interpersonal and communication skills with all levels of employee and customer, internal and external

Benefits

• Life insurance
• Bonus plans for all positions
• Dental care
• Paid time off
• Wellness Program
• Disability insurance
• Competitive salaries
• Employee assistance program
• Extended health care
• Vision care
• Company pension
• On-site parking

Training + Development

Interview process

Visa Sponsorship

Security clearance