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Account Manager
Built
Manage enterprise fintech client relationships, drive adoption, upsell, and project delivery.
7d ago
$70,000 - $100,000
Junior (1-3 years), Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Nashville, TN
Office Full-Time
Company Size
308 Employees
Service Specialisms
Construction Loan Administration
Home Builder and Commercial Finance
Project Monitoring
Inspection Services
Construction Payments
Commercial Lien Waiver Management
Compliance Tracking
Sector Specialisms
Commercial
Residential
Homebuilder
Land Development
Construction Lending
Property Development
Specialty Contracting
Title Companies
Role
What you would be doing
product mastery
process improvement
project management
customer adoption
requirements gathering
program management
- Develop mastery of Built’s suite of products & solutions
- Foster a culture of continuous improvement by identifying and implementing process enhancements to optimize delivery.
- Manage internal projects to deliver customer requirements
- Drive customer adoption & expansion of accounts where solutions improve business outcomes for customers
- Identify and drive cross-sell and own upsell opportunities.
- Work with cross-functional internal and external teams to ensure alignment and collaboration throughout the project lifecycle to deliver customer business outcomes.
- Coordinate sales, implementations, and customer success team activities to support our largest customers
- Understand our client’s business, operating models, and pain points and proactively explore ways to improve overall client satisfaction.
- Develop a trusted advisor relationship with the client and executive sponsors to ensure they are using the solution to achieve full business value and growth.
- Gather and define requirements for solutions to unique customer problems
- Manage external programs for software delivery and development
- Collaborate with product and engineering teams to refine requirements, manage product delivery and inform customers of present and future product capabilities
What you bring
fintech
negotiation
project management
bachelor's
communication
detail
- Negotiation skills with the ability to find positive outcomes in high-stress situations
- Experience in a Financial Technology or Lending institution
- +2 years of customer-facing program/project management experience or relationship management experience with large enterprise software customers
- Bachelor's degree or equivalent experience
- Strong attention to detail
- Built Recognized in Two American Business Award Categories
- Project management and coordination skills
- Polished oral, written, and interpersonal skills
- Capacity to accept and utilize constructive criticism
- The ability to handle multiple work streams
- Robust compensation package including base salary and equity
- The rare opportunity to radically disrupt an industry
- Series D Financing Round
- Learning grant program to support ongoing professional development
- Flexible working hours, paid family leave, ERGs & Mentorship opportunities
- Competitive benefits including: uncapped vacation, health, dental & vision insurance, and 401k
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
$300M+
Total Funding
The company has raised significant capital to support its growth and innovation in construction finance.
$80M+
Annual Revenue
Achieves substantial revenue generated through its innovative cloud-based lending solutions.
Billions
Loan Volume Managed
Processes and manages a massive volume of construction loans annually, showcasing its industry impact.
$250B
Real Estate Spend Supported
A major player in digitizing construction finance, supporting a quarter-trillion dollars in real estate spending.
- Transformed cumbersome draw management through real-time, collaborative cloud software.
- Serves commercial and residential construction lenders, developers, general contractors, and vendors.
- Typical projects include large-scale commercial builds and housing developments involving complex financing.
- Offers live collateral monitoring, draw automation, payment tracking, lien waiver handling, and compliance oversight.
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