Residential Service Technician

Description

• Conduct home warranty repairs and ensure homeowner satisfaction through quality service and clear communication.
• Maintain cleanliness and functionality of company vehicles, tools, and PPE.
• Accurately complete service tickets and document repairs performed, parts used, and next steps if required.
• Communicate effectively with service coordinators, homeowners, and field leadership.
• Proactively identify opportunities to improve system performance or customer satisfaction.
• Diagnose and repair electrical issues related to panels, circuits, breakers, lighting, outlets, GFCIs, switches, and more.
• Respond to scheduled and emergency service calls in residential homes (occupied and unoccupied).
• Maintain a professional and respectful demeanor while working in lived-in homes.
• Ensure work is completed in accordance with National Electrical Code (NEC) and OSHA safety standards.

Requirements

• Minimum of 2 years’ experience as a Residential Service Electrician.
• Must be comfortable working in attics, crawl spaces, and tight areas within existing structures.
• Valid Driver’s License and clean driving record.
• Requires use of company vehicle and strict adherence to driving and safety policies.
• Demonstrated skill in electrical troubleshooting and diagnostics in residential settings.
• Experience using field service management apps or reporting software.
• Work is performed in both new builds and occupied homes; must maintain a professional and respectful demeanor in customer-facing environments.
• Recognized for high-quality workmanship, professionalism, and safety.
• Excellent customer service and communication skills.
• Strong knowledge of NEC codes and compliance requirements.
• Journeyman Electrician License (as required by state or local jurisdiction).
• Requires frequent driving between job sites and homeowner residences.
• Bilingual (English/Spanish) is a plus.
• Must pass a background check and drug screening.
• Must be able to lift and carry up to 50 pounds and work with hand and power tools.
• Willingness to work independently and travel to various residential job sites.
• Ability to stand, walk, crouch, and climb ladders as part of routine troubleshooting and repairs.

Benefits

• Company Paid Life Insurance
• Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
• Company 401K plan with Employer Contribution Match
• Company Paid Time Off
• Choice of Medical Coverage including Prescription and Short Term Disability Plans
• Competitive Pay
• Auto and Home Insurance Discount Programs
• Choice of Dental and Vision Coverage

Training + Development

Interview process

Visa Sponsorship

Security clearance