Special Hazards Technician

Description

• Maintain strong client relationships through professional service and effective communication.
• Follow company policies and procedures to uphold high safety and service standards.
• Maintain accurate records of system installations, maintenance activities, and repairs.
• Collaborate with clients to assess their specific fire protection needs, offer expert recommendations, and ensure solutions are tailored to their unique hazards.
• Install, maintain, and repair specialized fire protection systems tailored for unique hazards and high-risk environments.
• Provide expert technical support, diagnose complex system issues, and implement effective solutions.
• Address and resolve technical challenges related to special hazard fire protection systems.
• Prepare detailed reports on system performance, service activities, and any issues encountered.
• Ensure all work complies with relevant local, state, and national safety regulations and standards.
• Identify and implement best practices to enhance the efficiency and effectiveness of special hazard system services.
• Conduct regular inspections and system tests to verify operational reliability and adherence to safety standards.
• Collaborate with other team members to continually improve service processes and customer satisfaction.

Requirements

• NICET CertificationElectrical experience recommended.
• Ability to effectively interact with employees and vendors.
• Proficient with Microsoft Office and Google Docs.Strong verbal and written communication skills.
• Detail-oriented, reliable, and professional.
• Capable of lifting and moving equipment over 50 lbs., and working in challenging positions (e.g., climbing ladders, confined spaces).
• Minimum of 3 years' experience as a service technician.
• Pass pre-employment background and substance abuse screenings, and be available for after-hours on-call work.
• Ability to work independently and in a team within a fast-paced environment.
• Alarm experience preferred.
• Strong customer service skills.High school diploma or equivalent.
• Previous experience in a field service role dealing with specialized fire protection systems.
• Excellent organizational, documentation, problem-solving, and time management skills.
• Basic understanding of financial principles related to Parts operations.
• Advanced understanding of clean agent systems, foam systems, and other special hazard technologies.

Benefits

• Tele-health services if healthcare coverage is elected
• Company-paid training programs and on-the-job training.
• 7 Paid Holidays annually
• Pay progression based on performance and NICET certification advancement
• 401K plan with up to a 4% company match
• Accrual of up to 13 days of Paid Time Off (PTO) in your first year
• Employee Ownership Program
• Potential for a sign-on bonus
• Company vehicle with maintenance care and fuel card, excluding Helper roles
• Company cell phone and IT tools
• Weekly paychecks
• Uniform and boot allowance
• Medical, Dental and Vision Insurance effective the first of the month following your start date

Training + Development

Interview process

Visa Sponsorship

Security clearance